Adobe XD can not connect Creative Cloud Libraries

New Here ,
Jun 19, 2018 Jun 19, 2018

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Creative Cloud Libraries can not work on Adobe XD (but can work on illustrator and photoshop), when I drag an image from libraries, the images keeps loading forever:

螢幕快照 2018-06-19 下午5.20.44.png

螢幕快照 2018-06-19 下午5.40.16.png

Does any genius know how to fix it? Thanks.

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correct answers 1 Correct Answer

Community Beginner , May 22, 2019 May 22, 2019
The adobe company I contacted got the answer, the problem has been solved, I hope this method can also help you.Please follow the step below which should fix the issue: 1. Close XD and CCDA.2. Run Command Prompt as Administrator3. Copy paste the command below and press enter: CheckNetIsolation LoopbackExempt -a -n=adobe.cc.xd_adky2gkssdxte4. Launch XD and try loading cc library.keenan.c

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Adobe Employee ,
Jun 21, 2018 Jun 21, 2018

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Hi there, sorry for the delay in response. Could you please confirm if you are still facing this issue with Creative Cloud Libraries?

Thanks,

Atul_Saini

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New Here ,
Jun 21, 2018 Jun 21, 2018

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Hi, I'm still has this problem, need help~ thanks for asking.

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Adobe Employee ,
Jun 22, 2018 Jun 22, 2018

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You can try going to the Creative Cloud app > Gear icon > Preferences and try Signing out and Signing In. Also make sure that File Syncing is turned on.

Let us know if you need more help.

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New Here ,
Feb 07, 2019 Feb 07, 2019

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I have been experiencing this issue for over a week.  I have followed these instruction as well as the Adobe Limited Access Repair Tool and listed step; no issues fond or corrected. 

Seamlessly pulling files from Libraries has NEVER work with XD in a user friendly way; should have been a HARD requirement for the MVP.  It's single handedly gives Sketch App and edge.

Opening the file in Illustrator, coping it, painting it in XD for each design element is not an acceptable answer; the one adobe has given me.

Please, how can I access my Libraries, at all, in XD.  Your help is much appreciated,

Danny

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Adobe Employee ,
Feb 08, 2019 Feb 08, 2019

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I am not sure as to why this solution isn't working for you, but will do my best to help. Can you send me your Adobe ID, location, and phone number over a private message along with the URL of this post? To send a private message, click my picture and use the Message button.

Thanks,

Preran

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New Here ,
May 01, 2019 May 01, 2019

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Hi there,

I am having the same issue in XD. 'Unable to connect to sever'.

Please help.

Many thanks,

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Adobe Employee ,
May 03, 2019 May 03, 2019

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That doesn't look right. Have you checked your Internet connection as also looked for any firewalls that may be preventing access.

If everything looks fine, I suggest getting in touch with us directly using this link Contact Customer Care

Use the chat button to get started.

Thanks,

Preran

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New Here ,
Feb 07, 2019 Feb 07, 2019

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***This solution no longer works***

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New Here ,
Mar 19, 2019 Mar 19, 2019

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I am also having a problem using a CC Library in XD but it works file in PS and Illustrator.

In XD I am getting the error message, File sync is turned off. To sync your libraries, please turn on Creative Cloud File Sync. The Enable button is blue, No Thanks is gray. I click on Enable and nothing happens. Library is showing behind the message spinning. I have to X out of CC Library in XD to move on.

I have checked my CC app and CC sync is turned on, I can sync in other programs has I mentioned. What is the fix for this? Thanks.

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New Here ,
May 12, 2019 May 12, 2019

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Hi, I have the same issue. I was never able to open CC library from Xd.

I tried loging out  from CC Library and back in without any result.

My pop up windows says "something went wrong with initializing CCL. Please make sure the CCL application is installed."

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Community Beginner ,
May 15, 2019 May 15, 2019

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I also encountered the same problem. If you solve it, can you tell me the solution?

Thanks

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New Here ,
May 15, 2019 May 15, 2019

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Hi, here are some steps you can try:

1. try logout and login

2. try uninstall and install again

3. check does your firewall block the Creative Cloud

For my case, it was the company I work that firewall blocked Creative Cloud, but I could not do anything setting of firewall, so I just kept updated XD, until one day it can work.

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Adobe Employee ,
May 15, 2019 May 15, 2019

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For all those of you that are facing this issue, can you help us by sharing the log files for our investigation?

Win: C:\Users\<username>\AppData\Local\Temp\CreativeCloud\Creative Cloud Libraries\CC Library Process.log

Mac: ~/Library/Logs/CreativeCloud/Creative Cloud Libraries/CC Library Process.log

After you have located the files, upload them to a shared location such as Creative Cloud, Dropbox,  Google Drive, and so on. Share the URL with us after you are done.

Your co-operation would help us expedite the solution for this issue.

Thanks,

Preran

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Community Beginner ,
May 15, 2019 May 15, 2019

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https://drive.google.com/open?id=1Ld9c5qVN2xGXQyvHmvZrufM1NTP_AszB

This is my log file

I hope it will give you some help.

Help us solve problems as soon as possible

Because I have a mac computer and a win computer

The current situation is that all software of Mac, Creative Cloud Libraries, can be used normally.

However, only the PS and AI of win can use the Creative Cloud Libraries normally. The XD will use the above picture.

Thank you

I hope you can succeed

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Adobe Employee ,
May 16, 2019 May 16, 2019

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Thank you for sharing the file. It looks like I do not have the required permissions to access the file. I have requested access. let me know after you have approved it.

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Community Beginner ,
Jul 26, 2020 Jul 26, 2020

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这是我的日志,按照官方的方法还是不能解决初始化失败的问题Snipaste_2020-07-27_10-01-51.jpg,希望有人能帮我处理一下。https://drive.google.com/file/d/13OWzhczD6Zb17AfD1vlm9uyyrM3QbYIp/view?usp=sharing

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Community Beginner ,
May 22, 2019 May 22, 2019

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The adobe company I contacted got the answer, the problem has been solved, I hope this method can also help you.

Please follow the step below which should fix the issue:

1. Close XD and CCDA.

2. Run Command Prompt as Administrator

3. Copy paste the command below and press enter:

CheckNetIsolation LoopbackExempt -a -n=adobe.cc.xd_adky2gkssdxte

4. Launch XD and try loading cc library.

keenan.c

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New Here ,
Oct 08, 2020 Oct 08, 2020

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Finally after hours of googling I was able to come across this solution which worked for me on Windows 10.

 

Prior to this fix, I tried using the Creative Cloud Cleaner tool, repairing the installation, disabling firewall and the steps here: https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro.... None of this fixed my inability to connect to CC Libraries from within Adobe XD.

 

Prior to running the cmd command, selecting "Open CC Libraries..." the CC Library Process log ("C:\Users\<username>\AppData\Local\Temp\CreativeCloud\Creative Cloud Libraries\CC Library Process.log") contained this output which repeated a few times until it hit some retry limit:

 

Vulcan: <- SPKR 33.1.12: cclibraries.service.QueryRequest
WebSocketServer: client_16: Client connected: diagnostic
Vulcan: -> SPKR 33.1.12: cclibraries.service.QueryResponse
WebSocketServer: client_16: Client disconnected

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Adobe Employee ,
Oct 09, 2020 Oct 09, 2020

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Thanks for your efffort in solving the issue and sharing the solution with us here. Hope this help our customers on community encountering the similar issue. Please feel free to reach out to us in the future for any query related to XD.

 

We would be happy to help.

 

Have a wonderful weekend!

 

Thanks,

Harshika

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New Here ,
Nov 02, 2020 Nov 02, 2020

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Yooooo...
THANK YOU!

Worked perfectly! 👌🏿

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New Here ,
Nov 22, 2020 Nov 22, 2020

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It really worked for me. Thanks for posting the solution...

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Community Beginner ,
Jul 26, 2020 Jul 26, 2020

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Snipaste_2020-07-27_10-01-51.jpg这是我的日志,按照官方的方法还是不能解决,希望有人能帮我处理一下。https://drive.google.com/file/d/13OWzhczD6Zb17AfD1vlm9uyyrM3QbYIp/view?usp=sharing

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Adobe Employee ,
Jul 30, 2020 Jul 30, 2020

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Hi there,

 

I am sorry for the trouble. I saw you created a new post here: https://community.adobe.com/t5/adobe-xd/unable-to-use-creative-cloud-libraries-in-adobe-xd/td-p/1131... for the same issue.

Could you please reply to the Mariia questions on the same post and we will take it from there?

 

Thanks,

Harshika

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Community Beginner ,
Aug 18, 2020 Aug 18, 2020

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I have already replied, please check it out

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