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Adobe XD cannot be opened because of a problem

New Here ,
Jun 04, 2020

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I installed the latest version of XD on my iMac and when I tried to open it I get a message saying '

Adobe XD cannot be opened because of a problem' I updated the OS (10.15.5) incase this was a problem and also tried to install earlier versions of XD but still get the same message. Can anyone help?

Problem was resolved by uninstalling the CC Desktop program and then Reinstalled it. XD Worked fine after.

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Announcement, Crash on mac, Known Issue

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Adobe XD cannot be opened because of a problem

New Here ,
Jun 04, 2020

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I installed the latest version of XD on my iMac and when I tried to open it I get a message saying '

Adobe XD cannot be opened because of a problem' I updated the OS (10.15.5) incase this was a problem and also tried to install earlier versions of XD but still get the same message. Can anyone help?

Problem was resolved by uninstalling the CC Desktop program and then Reinstalled it. XD Worked fine after.

TOPICS
Announcement, Crash on mac, Known Issue

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352

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Jun 04, 2020 0
Adobe Employee ,
Jun 04, 2020

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Hi Philip,

 

Sorry to hear about the trouble. I'd request if you can ensure that the Mac meets the minimum system requirement as per this article: https://helpx.adobe.com/xd/system-requirements.html#:~:text=To%20install%20and%20use%20Adobe,(v14393...

 

If it does meet the minimum system requirement, then we will need to isolate the root cause of the issue, so I'd request you to please try the steps below and let us know if it helps:

 

  1. Please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check if it works there.
  2. If that doesn't help, log in to the root account (https://support.apple.com/en-in/HT204012). Check if the application works there.

 

If nothing helps, I'd request you to please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us.

 

Regards

Rishabh

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Jun 04, 2020 0
New Here ,
Jun 12, 2020

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Problem was resolved by uninstalling the CC Desktop program and then Reinstalled it. XD Worked fine after.

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Jun 12, 2020 1
Adobe Employee ,
Jun 12, 2020

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Glad to hear it has been resolved! Feel free to reach out if you have any other questions or issues in the future. Thanks!   

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Jun 12, 2020 0
Community Beginner ,
Jul 29, 2020

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I am having this same problem. Did you have to uninstall all apps as well? 

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Jul 29, 2020 0
JoeBstn LATEST
Community Beginner ,
Jul 30, 2020

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So, I resolved this problem in the same way that Phillip solved. I had to uninstall ALL Adobe apps which then allowed me to uninstall the CC desktop app. I then had to resintall everything, the desktop app, XD, and all of my other Adobe apps. This took me a good amount of my afternoon and caused me to miss a deadline, it was really unfortunate timing.

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Jul 30, 2020 0