Adobe XD cant open up file.

[viccaa58386470]

Hey Adobe XD users.

Im facing a serious issue on not able to open my files of XD.

This message keep poping out, even i had my adobe XD with the latest version of Version : 15.0.12.8.

When i click "Update Now" it closed the whole XD program,  my Adobe Creative Suit shows that i had updated my Adobe XD :

Even I had tried to revert to the older version, it still does not open the file.

HELP NEEDED, PLEASE..

[HARSHIKA_VERMA]

Hi Matthew,

I understand that it could be annoying. I will try my best to help you with this. I'd like to confirm if you've tried all the solutions mentioned in this post. If yes and still it doesn't work, I'd request you to please share the OS and XD version of your machine so that we can investigate further about the issue.

Please let me know if you've any issues with this. I'd be happy to help.

Thanks,

Harshika

[mattias1978]

Hi,

I'm getting the 'this was created with a newer version of XD' warning when trying to open file/s I created yesterday?

I've updated to the latest version, all seems to install fine and about menu option tells me I'm running the latest (15.0.12.8) but some how I'm still getting this error???

Any solutions or reasons why on earth this is happening?

Mac OS Mojave 10.14.2

[xapaliman]

XD has no upward compatibility.

[Preran]

Apologize for your experience. Would it be possible to share the file with us for testing? You can upload to a shared location such as Creative Cloud and share the URL with me over a private message. To send a private message, click my picture and use the Message button.

Thanks,

Preran

[Marcrist Marketing]

I am experiencing the same problem.

[cmgap]

There is a similar thread and a new update - the most recent update is 16.0.2.8.

There is a more current version of Mojave as well: 10.14.3

[Preran]

Like Celeste correctly pointed out, can you install the latest Adobe XD update (Version 16), and let us know if you are still facing issues?

Thanks,

Preran

[mattias1978]

Yeah thanks Preran and cmgap​ that appears to have fixed it.

Oddly enough I did manage to get the file working on v15. when I downloaded a version that I had uploaded to Slack. It was exactly the same file so not sure what was going on there???

thanks again

[shahrzad5FB7]

After updating adobe xd , I couldn't open my project and face with this error
There was an error opening the file my_project.xd  (Error Code 47)
How to solve it?

Thanks

[lilianar39195771]

Hi,

I'm experiencing the same problem and can't seem to solve it.

Do i have to update to Mojave?

Thank u

[Atul_Saini]

Hi Lilianar,

Sorry that you are unable to open your document with XD now. Is there any error message that you are getting while opening the file? I would also like know the version of XD and the exact OS build which you are using at the moment.

If possible, please try to open the file on a different device and check if that works.

Thanks,

Atul_Saini

[Supriya Ajmera]

Hi, 

I know this is an old post but I am facing this issue with version 27.2.12.4. I am downloading it from the Adobe site but when I check for updates there aren't any. When I try to open my Collegue's file taht has been made in version 28.0.12.10. I have restarted my computer, uninstalled Adobe and re-installed and all the usual methods to check. Please help since I cannot even open the files to work on them. 

[muratm6501608]

Hi guys,

I'm having a problem with my version of Xd.

I have the latest version installed but when trying to open up an Xd file from the internet, it's warning me that was made with a newer version of Xd.

Can someone help me with this issue I'm facing?

Thanks in advance!

[Atul_Saini]

Hi Muratm,

Sorry that you are unable to work on this file, I would like to know the exact version which you are using right now? Please go to "Help" menu and then "About XD".

Awaiting your response.

Thanks,

Atul_Saini

[muratm6501608]

Hi Atul_saini

The Xd vesrion I'm using is 13.1.32.8 (Starter)

Thanks

[Atul_Saini]

Muratm, the latest version available at the moment is Adobe XD 17. Please update to the latest version using this link: - Update apps to the latest release of Adobe Creative Cloud and this should allow you to open this file on your machine.

Thanks,

Atul_Saini

[EDANETARCHI]

Hi

I've got the same kind of problem.

My XD version : 18.1.12.1

Viewing some tutorials, it appear that I'm missing some features :

- guides

- timer

I can't open some ressources (EX : auto animate,...).

Same message  "This file was created with a newer version..."

Anyway My CC app says that my XD is up to date.

I've got a CC subscription for all apps...

I'm on Mac with High Sierra OS (10.13.6)

Please, help me !

Best regards

Eric DAIME

[Ares Hovhannesyan]

Can you share xd file? I will try to open with my XD, save again  and send you back

[Peter Villevoye]

Well, your XD version is certainly not the latest one. The version should be something in the realm of 19 ! So that probably explains why files are not opening and certain features missing. And the real culprit is either accidentally having/using multiple versions of XD on your system (do a Spotlight search for "XD"), or your CC Desktop Panel not being aware of this latest version (try signing out and back in again with your CC panel).

[Ares Hovhannesyan]

Also use this tool for cleaning the old version Use the Creative Cloud Cleaner Tool to solve installation problems

[EDANETARCHI]

Hi

I had only one installed version of XD.

Anyway uninstalling it and make a new install give me the last version...

No cleaner tool needed...

No more opening file problem.

Thanks a lot

[keving55125519]

If you have an older version that you can't upgarde this might help you: https://xd2sketch.com/open-xd-file-old-corrupted

[namrata_4120]

I want to open my old adobe xd all files but on creative cloud not seeing xd app to download, why