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Adobe XD CC process is suspended. Don't know how to get it to work.

New Here ,
Feb 15, 2019

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I have tried getting it to work. I followed the instructions in the Microsoft website. I also followed everything on the adobe help website. It still does not work. I tried the following:

Adobe XD shows white screen after launch and crashes on Windows

Adobe XD launches into a white screen on Windows

Adobe XD Suspended - Microsoft Community

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Adobe XD CC process is suspended. Don't know how to get it to work.

New Here ,
Feb 15, 2019

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I have tried getting it to work. I followed the instructions in the Microsoft website. I also followed everything on the adobe help website. It still does not work. I tried the following:

Adobe XD shows white screen after launch and crashes on Windows

Adobe XD launches into a white screen on Windows

Adobe XD Suspended - Microsoft Community

Views

235

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 15, 2019 0
Adobe Employee ,
Feb 16, 2019

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Hi Swornim,

I am sorry that you are unable to use Adobe XD at the moment, could you please confirm the version of Adobe XD which you are using? As you have tried all the basic steps here, I would request you to get in touch with our support team for 1:1 assistance using this link: - Contact Customer Care and share the case number in a private message so that we can follow up with it.

I would request you to collect the crash dump file using this link: - Adobe XD shows white screen after launch and crashes on Windows and share the logs link using this tool: - How to use the Creative Cloud Log Collector tool.

Please update this discussion in case you need further assistance.

Thanks,

Atul_Saini

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Feb 16, 2019 1
New Here ,
Aug 05, 2020

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Hi! I have the same problem.. My version is Adobe Xd 2020! Hope you can help me. 

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Aug 05, 2020 0