Adobe XD closing

New Here ,
Dec 24, 2019

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Adobe XD Crashing.pngWhen I open and begin working with Adobe XD, I will get a message to save due to the app attempting to close. 

 

Hardware

Processor:   Intel i5-3470 3.20 Ghz

RAM:         16 GB

 

Windows Specifications

Edition:        Windows 10 Pro Insider Preview
Version:        2004
OS Build:     19536.100
Experience:  Windows Feature Experience Pack 119.32900.0.0

 

Adobe XD

Information:   Compatibility: Works on this computer (green check)
Version:          25.1.12

TOPICS
Crash or freeze, Product issue

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Adobe Employee ,
Dec 25, 2019

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Hi there,

 

We are sorry to hear you are having trouble using Adobe XD and thank you for sharing the details. We would like to know a few more details like-

  • Would you mind confirming if it's happening everytime you open XD?
  • Is it happening with all the files or with a specific file?
  • Have you tried signing out of XD and sign back in?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Dec 27, 2019

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  • Would you mind confirming if it's happening everytime you open XD?
    • Yes, everytime
  • Is it happening with all the files or with a specific file?
    • Any file, which are all XD extension.
  • Have you tried signing out of XD and sign back in?
    • I've signed out, signed back in.  Uninstalled and re-installed.

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Adobe Employee ,
Jan 02, 2020

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Thank you for sharing the additional information. Would you mind confirming if you are working on an enterprise enviornment? We'd also request you to please try on a different network and let us know if that helps.

 

Thanks,

Harshika

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