Adobe XD cloud documents keep on saving

New Here ,
Jun 09, 2021 Jun 09, 2021

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Hi there 

 

I troubleshoot when opening or editing a cloud file in Adobe XD. Messages I'm receiving are attached. It keeps on saving all the time. Even when opening older or new documents, i receive an error message when going to coediting. 

 

Version XD: 41.0.12

Mac: Big Sur 11.4

 

Is this problem known?

 

Thanks in advance. 

 

 

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi Robin,

 

We are sorry to hear that you are facing this issue with Adobe XD. I would suggest you to please collect the logs using Creative Cloud Log Collector tool.

And share the log with us. You can upload the logs in a shared location and provide us the link here.

After collecting the logs kindly try the steps mentioned below.

  1. Sign out of Adobe XD and Adobe CC Desktop app
  2. Close Core Sync process and all Adobe Related Processes from Activity Monitor.
  3. Sign back in Adobe CC Desktop app and launch XD from there and check if you are able to save the file now.

 

I hope this will help you resolve the issue.

Regards,

Abhishek Das (Adobe XD Team)

 

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Hi there

 

Please find the log file here. It seems after sign-out and deleting Adobe related activity in actitymonitor, the problem was solved. But here it is again today. https://we.tl/t-nQJ0jApg1l


Thanks for your help. 

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi

 

Thanks for sharing the log. A bug is logged for this and our engineering team is looking in to that. In future releases you will get the fix. 
Thanks for your co-operation and patience. 

Regards,

Abhishek Das (Adobe XD Team)

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Adobe Employee ,
Jun 14, 2021 Jun 14, 2021

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Hi Robin,

 

Our engineering team is asking for how long it was showing Saving.. for you or how long did you wait for it to get saved? Can you give us an approximate time? It will be very helpful to investigate it.

 

Thanks and Regards,

Abhishek Das (Adobe XD Team)

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