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ADOBE XD color picker is not working properly after XD update.

New Here ,
May 20, 2020

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After my recent Adobe XD update my color picker looks something like black blot(as in image) and it does not work. I am unable to select any color from anything. Please help me with the fix. Thanks.

 

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ADOBE XD color picker is not working properly after XD update.

New Here ,
May 20, 2020

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After my recent Adobe XD update my color picker looks something like black blot(as in image) and it does not work. I am unable to select any color from anything. Please help me with the fix. Thanks.

 

<The Title was renamed by moderator>

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Product performance

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390

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Adobe Employee ,
May 20, 2020

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Hi there,

 

Sorry to hear you are having trouble using color picker in XD. We would like to know a few more details like-

 

  • Is it happening with every file or with a specific file?
  • Please share the screenshot of your about XD info page.
  • Have you checked the latest update to your graphic card driver?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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New Here ,
May 21, 2020

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amd driver.jpgImage 1.png

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New Here ,
May 21, 2020

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The color picker issue is happening with every file of XD. Updated graphics card!!!

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Adobe Employee ,
Jun 01, 2020

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Sorry for the delay in response and thanks for sharing the screenshot. Are you still experiencing this issue in the current version of XD 29.2?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 02, 2020

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I reinstalled everything. It works fine after that. Thanks.

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