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Adobe XD crash after installation on windows 10 with XD version(21.2.12.3).

New Here ,
Aug 02, 2019

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It worked after installation but now there is no way to get it running.

Faulting application name: XD.exe, version: 21.2.12.3, time stamp: 0x5d393c4b

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.267, time stamp: 0x3e916038

Exception code: 0xc000027b

Fault offset: 0x00000000007126f0

Faulting process id: 0x561c

Faulting application start time: 0x01d54906c1bef5b7

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: ebbcdb2f-08a7-4cb7-89aa-05c4a29d1bb0

Faulting package full name: Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte

Faulting package-relative application ID: App

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Adobe XD crash after installation on windows 10 with XD version(21.2.12.3).

New Here ,
Aug 02, 2019

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It worked after installation but now there is no way to get it running.

Faulting application name: XD.exe, version: 21.2.12.3, time stamp: 0x5d393c4b

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.267, time stamp: 0x3e916038

Exception code: 0xc000027b

Fault offset: 0x00000000007126f0

Faulting process id: 0x561c

Faulting application start time: 0x01d54906c1bef5b7

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report Id: ebbcdb2f-08a7-4cb7-89aa-05c4a29d1bb0

Faulting package full name: Adobe.CC.XD_21.2.12.3_x64__adky2gkssdxte

Faulting package-relative application ID: App

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Aug 02, 2019 0
Adobe Employee ,
Aug 02, 2019

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Hi there,

We're sorry to hear you're facing crash issues with Dell XD 7590 with Nvidia 1650. We will try our best to help you with this.

To proceed further, we will need to investigate the log files from your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button and let me know if you face any issues with this.

Thanks,

Harshika

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Aug 02, 2019 0
New Here ,
Aug 03, 2019

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Has there been any resolution to this? I am experience the same thing on this version since I updated

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Aug 03, 2019 0
Adobe Employee ,
Aug 08, 2019

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Hi Andy,

We're sorry to hear you're facing trouble using Adobe XD. We'd like to confirm if you've tried the solutions mentioned in this help document: Adobe XD launches into a white screen on Windows​ and let us know if that helps.

Thanks,

Harshika

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Aug 08, 2019 0