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Adobe XD crash when i started the apps

New Here ,
Jun 28, 2020

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I just started my adobe xd, then it become crash when it load my recent projects

<?xml version="1.0" encoding="utf-8"?>
<crashReport clientVersion="1.1.2.0" applicationName="Adobe XD" applicationVersion="30.1.12.4" applicationBuild="12" sessionId="61b48998-e5e4-4fae-ae0e-a3c5efd90a3e">
<user guid="3164f03d-b2ce-439b-8d19-55053887c5e4" />
<system osVersion="10.0" osBuild="18362" osRevision="900" applicationLanguage="id" cpuCount="4" deviceFamily="Windows.Desktop" architecture="X64" deviceManufacturer="ASUSTeK COMPUTER INC." deviceModel="X456UR" />
<time year="2020" month="6" day="28" hour="23" minute="51" second="11" timeOffSet="420" timeZone="SE Asia Standard Time" />
<package architecture="X64" familyName="Adobe.CC.XD_adky2gkssdxte" fullName="Adobe.CC.XD_30.1.12.4_x64__adky2gkssdxte" name="Adobe.CC.XD" installedDate="6/23/2020 3:33:45 PM +07:00" publisher="CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US" publisherId="adky2gkssdxte" resourceId="" signatureKind="Enterprise" version="30.1.12.4" />
</crashReport>

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Adobe XD crash when i started the apps

New Here ,
Jun 28, 2020

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I just started my adobe xd, then it become crash when it load my recent projects

<?xml version="1.0" encoding="utf-8"?>
<crashReport clientVersion="1.1.2.0" applicationName="Adobe XD" applicationVersion="30.1.12.4" applicationBuild="12" sessionId="61b48998-e5e4-4fae-ae0e-a3c5efd90a3e">
<user guid="3164f03d-b2ce-439b-8d19-55053887c5e4" />
<system osVersion="10.0" osBuild="18362" osRevision="900" applicationLanguage="id" cpuCount="4" deviceFamily="Windows.Desktop" architecture="X64" deviceManufacturer="ASUSTeK COMPUTER INC." deviceModel="X456UR" />
<time year="2020" month="6" day="28" hour="23" minute="51" second="11" timeOffSet="420" timeZone="SE Asia Standard Time" />
<package architecture="X64" familyName="Adobe.CC.XD_adky2gkssdxte" fullName="Adobe.CC.XD_30.1.12.4_x64__adky2gkssdxte" name="Adobe.CC.XD" installedDate="6/23/2020 3:33:45 PM +07:00" publisher="CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US" publisherId="adky2gkssdxte" resourceId="" signatureKind="Enterprise" version="30.1.12.4" />
</crashReport>

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Jun 28, 2020 0
Adobe Employee ,
Jul 01, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please update XD to the latest version which is 30.2.12.3 and check if it still crashes. If it still crashes, please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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