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adobe xd crash

New Here ,
Aug 31, 2020

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I updated the Adobe XD app this morning and can't work on my projects now. It crashes every 5min.

I'm on Windows 10.

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adobe xd crash

New Here ,
Aug 31, 2020

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I updated the Adobe XD app this morning and can't work on my projects now. It crashes every 5min.

I'm on Windows 10.

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24

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Aug 31, 2020 0
Adobe Employee ,
Aug 31, 2020

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Hi there,

 

Sorry to hear about the trouble, we'll try our best to help you with it. Could you please share a few more details like:

 

  1. The version of XD and Windows 10 build.
  2. Is it crashing while performing a specific task or it's crashing randomly?
  3. Is it happening on a specific file or multiple files?
  4. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Aug 31, 2020 0
Adobe Employee ,
Sep 08, 2020

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Hi Fabio,

 

We haven't heard from you for a while, would you mind confirming if XD is working fine or if you still need assistance.

 

Regards

Rishabh

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Sep 08, 2020 0