Adobe XD crash

New Here ,
Feb 05, 2021 Feb 05, 2021

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Hii there 

This is Sudharshan from chennai

My adobe xd is crashing everytime when i am opening it.

Even after updating it is not resolved.

I need to pitch a design to a client today.

Please guide throughout the resolving procedure.

 

Thank You

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Adobe Employee ,
Feb 05, 2021 Feb 05, 2021

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Hi Sudarshan,

 

Sorry to hear about the trouble. Please try uninstalling XD using the cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install and let us know if it works or not. If it still doesn't work, please share a few more details like:

 

  1. The version of XD and OS.
  2. Please collect and share system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  3. Please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html and once the application crashes, please collect crash logs from this location %localAppdata%\Packages\Adobe.CC.XD_adky2gkssdxte\AC\Dumps and share it with us by adding both the logs to a shared location like Google Drive or DropBox and then you can DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

 

 

 

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Adobe Community Professional ,
Feb 05, 2021 Feb 05, 2021

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Not sure but check how many active xd processes you have in Task Manger Close them and try again

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