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I have tried updating everything possible, cleaning my mac, restarting it, shutting it off - waiting and turning it back on. Nothing helps.
I took a screenshot of what happens. What you see in the image is right after i have clicked export to efter effects. The bar at the top appears which tells me its supposed to load (fill with blue), but it doesn't. instead it shuts down the entire program (adobe XD) and nothing is sent to after effects. I have done it a couple of times before on this computer and it worked fine (three days ago). I'm running a MacOS Mojave 10.14.5 on a MacBook Air (13-inch, Early 2015). Other spesifications: Processor: 1,6 GHz Intel Core i5, Memory: 8 GB 1600 MHz DDR3, graphic: Intel HD Graphics 6000 1536 MB. Both after effects and xd are updated from creative cloud (2019 versions). (not sure if it's relevant, but i store my after effects files in a different cloud"operator" than XD.)
Ida
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Hi Ida,
Thank you for sharing the details and performing the initial troubleshooting steps. That doesn't look quite right to me. I'd suggest getting in touch with our support team directly for 1:1 support using this link: Contact Customer Care so that you can get real-time assistance.
Please let me know if you face any issues contacting them.
Thanks,
Harshika
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Hi Ida,
We're sorry to hear you're facing trouble exporting artboards from XD to After Effects and thank you for sharing the screenshot and detailed information. We'd need a few more details like:-
Please let me know if you face any issues with this.
Thanks,
Harshika
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Hi,
Thank you for the reply.
Any ideas?
Ida
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Hi Ida,
Thank you for sharing the details and performing the initial troubleshooting steps. That doesn't look quite right to me. I'd suggest getting in touch with our support team directly for 1:1 support using this link: Contact Customer Care so that you can get real-time assistance.
Please let me know if you face any issues contacting them.
Thanks,
Harshika