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Adobe XD crashes after launching in Windows 10

Community Beginner ,
Jun 21, 2020

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I've spent over 10 hours following every recommendation online. I have the most recent updates on Windows 10. (Version 10.0.18362 Build 18362)

I have the most recent version of Adobe XD (30.0.12)

I've looked at graphics drivers (all updated), and even tried disabling them. I've looked at registry files - though those directions don't work. I've restarted my machine countless times.

Creative Cloud launches but then closes if you try to start a new file, open an exiting file stored on the computer, or open a cloud document. All of them show a screen with nothing on it, then shuts down with no prompt.

 

Hi there,

 

Sorry to hear about the trouble. Since you have already tried the steps shared above, I'd request you to contact us directly using this link: https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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Adobe XD crashes after launching in Windows 10

Community Beginner ,
Jun 21, 2020

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I've spent over 10 hours following every recommendation online. I have the most recent updates on Windows 10. (Version 10.0.18362 Build 18362)

I have the most recent version of Adobe XD (30.0.12)

I've looked at graphics drivers (all updated), and even tried disabling them. I've looked at registry files - though those directions don't work. I've restarted my machine countless times.

Creative Cloud launches but then closes if you try to start a new file, open an exiting file stored on the computer, or open a cloud document. All of them show a screen with nothing on it, then shuts down with no prompt.

 

Hi there,

 

Sorry to hear about the trouble. Since you have already tried the steps shared above, I'd request you to contact us directly using this link: https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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Adobe Employee ,
Jun 22, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please check if you have tried all the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

If yes, I'd request you to contact us directly using this link:https://helpx.adobe.com/contact.html 

 

Regards

Rishabh

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Community Beginner ,
Jun 22, 2020

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I did try all of those steps before i posted here. Nothing has worked.

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New Here ,
Jun 22, 2020

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Hi there, I am facing the same problem since yesterday.

I have updated Creative cloud desktop and Adobe xd too. I also followed the instructions but nothing has worked.

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Adobe Employee ,
Jun 22, 2020

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Hi there,

 

Sorry to hear about the trouble. Since you have already tried the steps shared above, I'd request you to contact us directly using this link: https://helpx.adobe.com/contact.html

 

Regards

Rishabh

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