Adobe XD crashes after launching in Windows 10

[bhardie]

I've spent over 10 hours following every recommendation online. I have the most recent updates on Windows 10. (Version 10.0.18362 Build 18362)

I have the most recent version of Adobe XD (30.0.12)

I've looked at graphics drivers (all updated), and even tried disabling them. I've looked at registry files - though those directions don't work. I've restarted my machine countless times.

Creative Cloud launches but then closes if you try to start a new file, open an exiting file stored on the computer, or open a cloud document. All of them show a screen with nothing on it, then shuts down with no prompt.

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Could you please check if you have tried all the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

If yes, I'd request you to contact us directly using this link:https://helpx.adobe.com/contact.html 

Regards

Rishabh

[bhardie]

I did try all of those steps before i posted here. Nothing has worked.

[anadaplay]

Hi there, I am facing the same problem since yesterday.

I have updated Creative cloud desktop and Adobe xd too. I also followed the instructions but nothing has worked.

[Rishabh_Tiwari · Accepted solution]

Hi there,

Sorry to hear about the trouble. Since you have already tried the steps shared above, I'd request you to contact us directly using this link: https://helpx.adobe.com/contact.html

Regards

Rishabh