Adobe XD crashes every time someone joins the cloud file (XD 41)

[Andika Banuraga]

Adobe XD consistently crashing everytime more than 1 user tries to enter same XD cloud file.

When a user joins the cloud file, the other user that has already been joining that file will be kicked out, and the loop continues, although the co-editing feature is already turned on.

This bug really frustrates us, since it prevents the team to utilize the co-editing feature.

Any ideas??

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please share a few more details like:

1. The version of XD and OS.
2. Is this happening with a specific file or multiple files?
3. Are all the collaborators on the latest version of XD?
4. Please make a note of the time stamp when this happened and share the time stamp and the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

Regards

Rishabh

[Andika Banuraga]

Hi Rishabh, thank you for the response.

1. Adobe XD version: 42.1.22, OS: Windows 10

2. The error happens with specific file

3. All the collaborators are on the latest adobe XD version.

4. I have sent you the time stamp and system log as you've requested through DM.

Looking forward to the solution and thank you!

[Rishabh_Tiwari]

I am so sorry for the delay in response. Please update XD to the latest version which is 43.0 and let us know if this helps or if you need any further assistance.

[Andika Banuraga]

Hi Rishabh, thank you for replying.

We have updated our XD to the latest version (43). Every user in our company already updated their XD to 43, but the error still happens.