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Adobe XD consistently crashing everytime more than 1 user tries to enter same XD cloud file.
When a user joins the cloud file, the other user that has already been joining that file will be kicked out, and the loop continues, although the co-editing feature is already turned on.
This bug really frustrates us, since it prevents the team to utilize the co-editing feature.
Any ideas??
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Hi there,
We're so sorry to hear about the trouble. Please share a few more details like:
Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.
Regards
Rishabh
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Hi Rishabh, thank you for the response.
1. Adobe XD version: 42.1.22, OS: Windows 10
2. The error happens with specific file
3. All the collaborators are on the latest adobe XD version.
4. I have sent you the time stamp and system log as you've requested through DM.
Looking forward to the solution and thank you!
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I am so sorry for the delay in response. Please update XD to the latest version which is 43.0 and let us know if this helps or if you need any further assistance.
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Hi Rishabh, thank you for replying.
We have updated our XD to the latest version (43). Every user in our company already updated their XD to 43, but the error still happens.