Adobe XD crashes every time someone joins the cloud file (XD 41)

New Here ,
Jul 19, 2021 Jul 19, 2021

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Adobe XD consistently crashing everytime more than 1 user tries to enter same XD cloud file.

When a user joins the cloud file, the other user that has already been joining that file will be kicked out, and the loop continues, although the co-editing feature is already turned on.

This bug really frustrates us, since it prevents the team to utilize the co-editing feature.

 

Any ideas??

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Crash on windows, Known Issue, Product performance, Share or publish

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Are all the collaborators on the latest version of XD?
  4. Please make a note of the time stamp when this happened and share the time stamp and the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

Note: Please add the logs to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Regards

Rishabh

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