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Adobe XD crashes everytime

New Here ,
Feb 29, 2020

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When I'm working XD crashes randomly. It just closes whitout any glitch or something.. Just working and the next second its closed.. And sometimes it takes 2 minutes to crash, sometimes it takes more.. But the end resault is always a CRASH.. PLEASE HELP.. I want to use XD but it seems to be impossible for me.... WHY 

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Crash on windows

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Adobe XD crashes everytime

New Here ,
Feb 29, 2020

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When I'm working XD crashes randomly. It just closes whitout any glitch or something.. Just working and the next second its closed.. And sometimes it takes 2 minutes to crash, sometimes it takes more.. But the end resault is always a CRASH.. PLEASE HELP.. I want to use XD but it seems to be impossible for me.... WHY 

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Crash on windows

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Feb 29, 2020 0
New Here ,
Feb 29, 2020

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I am with DELL T5500

with

Intel Xeon E5640

12GB DDR3 ECC

nVidia Quadro 2000

 

Could it be from the hardware or something? I am with the last drivers provided from nvidia's website v377.83

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Feb 29, 2020 0
Adobe Community Professional ,
Feb 29, 2020

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Please try to use the Creative Cloud Cleaner Tool to solve installation issues https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Feb 29, 2020 0
New Here ,
Oct 05, 2020

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Could it be because of an old xeon processor? It is quad core with multithreading or could it be from the RAID option, or old video card ( quadro 2000 )

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Oct 05, 2020 0
Adobe Community Professional ,
Oct 06, 2020

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My hardware is older that you have and it work fine. May be that can be any specific issue of your hardware. https://helpx.adobe.com/xd/user-guide.html/xd/system-requirements.ug.html

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Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

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You should also perform an update of the operating system, and all the device drivers too.

 

In which operating is this happening?

 

Would you mind sharing a mini-dump or a crash log?

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Oct 06, 2020 0
New Here ,
Nov 12, 2020

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Windows 10

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Nov 12, 2020 0
New Here ,
Nov 12, 2020

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karolins27612645_0-1605205493107.pngkarolins27612645_1-1605205548880.png

I hope with this we can figure out is it the hardware or is it something other that is the problem )))):

 

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Nov 12, 2020 0
Adobe Community Professional ,
Nov 12, 2020

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I am not sure if you're missing the latest windows update that Microsoft pushed out for October 2020.

 

If you have applied those updates or not , please confirm.

 

Also, update your Visual C++ redistributables.

 

Then we can rule out if the problem is on the operating system side.

 

I am not too concerned about the hardware, but if you get access to the MS updates knowledge base, you'll be able to spot in the release notes, that some issues with applications and hardware were not addressed during the period of November 2019 through May 2020.

 

 

 

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Nov 12, 2020 0
ls_rbls LATEST
Adobe Community Professional ,
Nov 13, 2020

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Try applying the new Windows 10 October 2020 Update (version 20H2)

 

Here's a good article I came accross that describes all bugs identified and/or features that were introduced with each knowledge base update for MS Windows 10:

 

https://www.computerworld.com/article/3199077/windows-10-a-guide-to-the-updates.html

 

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Nov 13, 2020 0