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Hello,
I'm having an issue with Adobe XD - As soon as I open it, it crashes and closes. Below is the error dump from event viewer:
Log Name: Application
Source: Application Error
Date: 07/03/2019 12:05:03
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: IMA016.WMGDS.WMG.WARWICK.AC.UK
Description:
Faulting application name: XD CC.exe, version: 16.0.2.8, time stamp: 0x5c52eba9
Faulting module name: ntdll.dll, version: 10.0.16299.785, time stamp: 0x11105c69
Exception code: 0xc0000008
Fault offset: 0x00000000000a3e7a
Faulting process ID: 0x1f80
Faulting application start time: 0x01d4d4ddfb3e93c6
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte\XD CC.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: dcbe1370-e8c6-468d-a9ef-8bc69315bda6
Faulting package full name: Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte
Faulting package-relative application ID: App
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-03-07T12:05:03.361415900Z" />
<EventRecordID>137139</EventRecordID>
<Channel>Application</Channel>
<Computer>IMA016.WMGDS.WMG.WARWICK.AC.UK</Computer>
<Security />
</System>
<EventData>
<Data>XD CC.exe</Data>
<Data>16.0.2.8</Data>
<Data>5c52eba9</Data>
<Data>ntdll.dll</Data>
<Data>10.0.16299.785</Data>
<Data>11105c69</Data>
<Data>c0000008</Data>
<Data>00000000000a3e7a</Data>
<Data>1f80</Data>
<Data>01d4d4ddfb3e93c6</Data>
<Data>C:\Program Files\WindowsApps\Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte\XD CC.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
<Data>dcbe1370-e8c6-468d-a9ef-8bc69315bda6</Data>
<Data>Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte</Data>
<Data>App</Data>
</EventData>
</Event>
I'm currently using Windows 10 1709 (Build 16299.904) if this helps. Can anyone advise what the issue might be? I have tried reinstalling it and reinstalling Adobe CC altogether, but no joy.
Any help is much appreciated!
Thanks
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Can you try the following and let me know your observations?
Thanks,
Preran