Sorry to hear about the trouble. We can surely test this on our end so will it be possible for you to share the file and the system logs with us? If yes, please add the file to shared cloud storage and share the link through DM by clicking on my name and then send a message. To collect the system logs please follow the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Note: While sending the message, please add this discussion link in the subject.