Highlighted

Adobe XD crashes on MacOs Catalina while moving artboard

New Here ,
Sep 28, 2020

Copy link to clipboard

Copied

I updated XD to the latest version and after that one of my files crashes every time I move an artboard or try to create a new one. It only seems to happen with one file so far, the others seem fine. 

I updated my operating system, but that did not fix the issue.

Views

43

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe XD crashes on MacOs Catalina while moving artboard

New Here ,
Sep 28, 2020

Copy link to clipboard

Copied

I updated XD to the latest version and after that one of my files crashes every time I move an artboard or try to create a new one. It only seems to happen with one file so far, the others seem fine. 

I updated my operating system, but that did not fix the issue.

Views

44

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

Copy link to clipboard

Copied

Hi Blanca,

 

Sorry to hear about the trouble. We can surely test this on our end so will it be possible for you to share the file and the system logs with us? If yes, please add the file to shared cloud storage and share the link through DM by clicking on my name and then send a message. To collect the system logs please follow the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Note: While sending the message, please add this discussion link in the subject.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 28, 2020 1