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Adobe XD crashes on open. No error given.

Explorer ,
May 07, 2018

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Greetings,

Since today, for no apparent reason, Adobe XD keeps crashing as soon as I open it.

It is the only app where that happens.

I've already uninstalled and installed back, issue remains.

Here is a quick GIF of the issue https://imgur.com/ESHl6Yk

If I open a XD file directly, the same happens but I get this error in the end (print https://i.imgur.com/ycKWEaz.png 😞

File system error (-2147219196).

Any help is appreciated.

Thank you.

System Specs:

Windows 10 Pro Insider Preview (64bit)
v1803 Build 17661.1001

CPU: Intel i7 2600k

GPU: Nvidia GForce GTX 960 2GB

RAM: 16GB

DISK: 256GB SSD / 1TB HDD / 512GB HDD

We have heard of other issues that are related to the Beta build, and the only solution we have is to use Adobe XD on the latest official version of Windows.

I will check with the product team to see if they have anything to add.

Thanks,

Preran

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Performance, Product issue

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Adobe XD crashes on open. No error given.

Explorer ,
May 07, 2018

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Greetings,

Since today, for no apparent reason, Adobe XD keeps crashing as soon as I open it.

It is the only app where that happens.

I've already uninstalled and installed back, issue remains.

Here is a quick GIF of the issue https://imgur.com/ESHl6Yk

If I open a XD file directly, the same happens but I get this error in the end (print https://i.imgur.com/ycKWEaz.png 😞

File system error (-2147219196).

Any help is appreciated.

Thank you.

System Specs:

Windows 10 Pro Insider Preview (64bit)
v1803 Build 17661.1001

CPU: Intel i7 2600k

GPU: Nvidia GForce GTX 960 2GB

RAM: 16GB

DISK: 256GB SSD / 1TB HDD / 512GB HDD

We have heard of other issues that are related to the Beta build, and the only solution we have is to use Adobe XD on the latest official version of Windows.

I will check with the product team to see if they have anything to add.

Thanks,

Preran

Topics

Performance, Product issue

Views

8.0K

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Adobe Employee ,
May 07, 2018

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Hi Apintocr,

From what I know, Adobe XD is not tested on the Beta builds of OS. I am guessing that the Insider Preview version is more of a prerelease build used for testing purposes.Let me know if I am mistaken in my assumptions.

Thanks,

Preran

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Explorer ,
May 07, 2018

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Hello Preran,

You are correct, Insider Builds are beta releases of the OS.

I understand that the software is not tested using beta builds of the OS.

I'm convinced this is not related to the version of the OS as I've checked the Insiders Hub community and found no similar reports, this is also the only app I'm having problems with.

I understand we might not find a solution if the issue is OS related.

Can you try to help me find the issue?

Thank you for your time.

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Adobe Employee ,
May 07, 2018

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We have heard of other issues that are related to the Beta build, and the only solution we have is to use Adobe XD on the latest official version of Windows.

I will check with the product team to see if they have anything to add.

Thanks,

Preran

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Community Beginner ,
May 08, 2018

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Thanks Preran.

I'm in the same boat...

When I launch XD, this blank window opens and disappears very quickly

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Explorer ,
May 08, 2018

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Thank you.

I've tried to rollback to a previous Insider Build and the issue got fixed.

To further test, I upgraded again to the latest insider build of Windows and it didn't work again (crashing).

I guess it was some issue on the latest build, probably related with the Sets feature.

Thank you very much for your help!

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Explorer ,
May 08, 2018

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You will need to rollback your Insider build to the previous version.

I believe it has to do with the new Sets feature.

However I did disabled the Sets feature and the issue remains.

Good luck!

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Community Beginner ,
May 08, 2018

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Fortunately, I got another PC with an old 1709 Windows 10 Pro build and I can work with XD on it.

Likeyou, I tried to remove the Sets feature and also to exclude XD from the Tabs mode : same punition

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New Here ,
May 10, 2018

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Same new build of Windows, same problem.

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Community Beginner ,
May 16, 2018

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New Build today (17672.100), same problem

The only difference seems that the loading time is longer before the crash...

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New Here ,
May 25, 2018

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By crash, you mean it just closes and no error messages right? I'm on the (17672.100) and facing same issues.

Hopefully there's a fix which doesn't require me to reinstall a stable release of windows

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Community Beginner ,
May 25, 2018

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Yes, a crash without any error or warning.

I also hope there will be a fix very soon

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Community Beginner ,
May 25, 2018

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New build today (17677.100) : some progress...

You can launch XD and use it but it crashes after 1 minute...

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New Here ,
May 26, 2018

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I don't know which is more retarded microsoft making a os like windows 10 or adobe programming there new apps in the universal app format so no one with windows 7 can use them, and every release of 10 breaks them.

Edit:  windows 10 17623 xd flashes a white screen when trying to start then closes.

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