I'm a trial application user who's hoping to buy XD.
I've updated XD to the latest version (v188.8.131.52). After the update, XD started crashing on startup. I'm on Windows 10 Pro (1909 Edition).
Attempted the Following:
1. Re-installed Adobe XD using Creativity Cloud Application.
2. Re-installed Creativity Cloud Application.
3. Re-installed Adobe XD Manually.
Sorry to hear about the trouble. I'd request if you can try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...
Let us know if this helps or if you need any further assistance.
I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? Please let us know if you need further assistance from us.
We are here to help.
Thank you all, I've copied the dlls and registered them as mentioned in the linked post. However, the problem still persists. Also there's no white screen or anything at all. I can only see the XD loading banner. Then the app won't load.
Thanks for returning back to us. Would you mind creating a new user profile as mentioned in this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?
Let me know if that helps.