Adobe XD crashes on startup (version 30.2)

[#1]

I'm a trial application user who's hoping to buy XD.

I've updated XD to the latest version (v30.2.12.3). After the update, XD started crashing on startup. I'm on Windows 10 Pro (1909 Edition).

Attempted the Following:

1. Re-installed Adobe XD using Creativity Cloud Application.

2. Re-installed Creativity Cloud Application.

3. Re-installed Adobe XD Manually.

Event Log:

Faulting application name: XD.exe, version: 30.2.12.3, time stamp: 0x5ef403e8

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.815, time stamp: 0x9fa806f2

Exception code: 0xc000027b

Fault offset: 0x0000000000713530

Faulting process ID: 0x304

Faulting application start time: 0x01d65609dc3ad872

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report ID: 8a18278e-7d5c-4e28-b80f-2965f7bebbb5

Faulting package full name: Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte

Faulting package-relative application ID: App

[#2]

I'm a trial application user who's hoping to buy XD.

I've updated XD to the latest version (v30.2.12.3). After the update, XD started crashing on startup. I'm on Windows 10 Pro (1909 Edition).

Attempted the Following:

1. Re-installed Adobe XD using Creativity Cloud Application.

2. Re-installed Creativity Cloud Application.

3. Re-installed Adobe XD Manually.

Event Log:

Faulting application name: XD.exe, version: 30.2.12.3, time stamp: 0x5ef403e8

Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.815, time stamp: 0x9fa806f2

Exception code: 0xc000027b

Fault offset: 0x0000000000713530

Faulting process ID: 0x304

Faulting application start time: 0x01d65609dc3ad872

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte\XD.exe

Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll

Report ID: 8a18278e-7d5c-4e28-b80f-2965f7bebbb5

Faulting package full name: Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte

Faulting package-relative application ID: App

[#3]

Hi there,

Sorry to hear about the trouble. I'd request if you can try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[#4]

Hi Grease,

I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? Please let us know if you need further assistance from us.

We are here to help.

Thanks,

Harshika

[#5]

Thank you all, I've copied the dlls and registered them as mentioned in the linked post. However, the problem still persists. Also there's no white screen or anything at all. I can only see the XD loading banner. Then the app won't load.

[#6 · Accepted solution]

Thanks for returning back to us. Would you mind creating a new user profile as mentioned in this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?

Let me know if that helps.

Thanks,

Harshika