Highlighted

Adobe XD crashes on startup (version 30.2)

New Here ,
Jul 09, 2020

Copy link to clipboard

Copied

I'm a trial application user who's hoping to buy XD.

I've updated XD to the latest version (v30.2.12.3). After the update, XD started crashing on startup. I'm on Windows 10 Pro (1909 Edition).

 

Attempted the Following:

 

1. Re-installed Adobe XD using Creativity Cloud Application.

2. Re-installed Creativity Cloud Application.

3. Re-installed Adobe XD Manually.

 

Event Log:

Faulting application name: XD.exe, version: 30.2.12.3, time stamp: 0x5ef403e8
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.815, time stamp: 0x9fa806f2
Exception code: 0xc000027b
Fault offset: 0x0000000000713530
Faulting process ID: 0x304
Faulting application start time: 0x01d65609dc3ad872
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: 8a18278e-7d5c-4e28-b80f-2965f7bebbb5
Faulting package full name: Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte
Faulting package-relative application ID: App

Thanks for returning back to us. Would you mind creating a new user profile as mentioned in this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?

 

Let me know if that helps.

 

Thanks,

Harshika

TOPICS
Crash on windows

Views

86

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe XD crashes on startup (version 30.2)

New Here ,
Jul 09, 2020

Copy link to clipboard

Copied

I'm a trial application user who's hoping to buy XD.

I've updated XD to the latest version (v30.2.12.3). After the update, XD started crashing on startup. I'm on Windows 10 Pro (1909 Edition).

 

Attempted the Following:

 

1. Re-installed Adobe XD using Creativity Cloud Application.

2. Re-installed Creativity Cloud Application.

3. Re-installed Adobe XD Manually.

 

Event Log:

Faulting application name: XD.exe, version: 30.2.12.3, time stamp: 0x5ef403e8
Faulting module name: Windows.UI.Xaml.dll, version: 10.0.18362.815, time stamp: 0x9fa806f2
Exception code: 0xc000027b
Fault offset: 0x0000000000713530
Faulting process ID: 0x304
Faulting application start time: 0x01d65609dc3ad872
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report ID: 8a18278e-7d5c-4e28-b80f-2965f7bebbb5
Faulting package full name: Adobe.CC.XD_30.2.12.3_x64__adky2gkssdxte
Faulting package-relative application ID: App

Thanks for returning back to us. Would you mind creating a new user profile as mentioned in this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?

 

Let me know if that helps.

 

Thanks,

Harshika

TOPICS
Crash on windows

Views

87

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 09, 2020 0
Adobe Employee ,
Jul 09, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. I'd request if you can try the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 09, 2020 3
Adobe Employee ,
Jul 16, 2020

Copy link to clipboard

Copied

Hi Grease,

 

I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? Please let us know if you need further assistance from us.

 

We are here to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2020 2
New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

Thank you all, I've copied the dlls and registered them as mentioned in the linked post. However, the problem still persists. Also there's no white screen or anything at all. I can only see the XD loading banner. Then the app won't load.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2020 0
Adobe Employee ,
Jul 16, 2020

Copy link to clipboard

Copied

Thanks for returning back to us. Would you mind creating a new user profile as mentioned in this link: https://www.youtube.com/watch?v=j3UwhgNXsvM?

 

Let me know if that helps.

 

Thanks,

Harshika

Learn how to create a new local user account in Windows 10. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsuppo...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 16, 2020 1