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Adobe Xd crashes on window resizing, prototypes and layers

New Here ,
Dec 13, 2017

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Since two updates ago my Adobe Xd crashes upon window resizing, using prototypes and clicking on layers. I've tried reinstalling, but still the same problem. Anybody got a fix?

There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

* Resizing the XD window by dragging the app edges, or performing maximize or restore.

* Going into Prototype mode.

* Toggling the Assets panel or Layers panel on and off.

Workaround:

Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

Please let us know if this solves the problem or not.

Thanks,

David

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Adobe Xd crashes on window resizing, prototypes and layers

New Here ,
Dec 13, 2017

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Since two updates ago my Adobe Xd crashes upon window resizing, using prototypes and clicking on layers. I've tried reinstalling, but still the same problem. Anybody got a fix?

There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

* Resizing the XD window by dragging the app edges, or performing maximize or restore.

* Going into Prototype mode.

* Toggling the Assets panel or Layers panel on and off.

Workaround:

Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

Please let us know if this solves the problem or not.

Thanks,

David

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Dec 13, 2017 0
Adobe Employee ,
Dec 13, 2017

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There is a known issue with Windows 10 RS3 v1709 and certain NVIDIA drivers where XD crashes when performing actions that change canvas size.  Actions include:

* Resizing the XD window by dragging the app edges, or performing maximize or restore.

* Going into Prototype mode.

* Toggling the Assets panel or Layers panel on and off.

Workaround:

Please download & install the latest video drivers for your machine from www.nvidia.com/Download/index.aspx

Please let us know if this solves the problem or not.

Thanks,

David

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Dec 13, 2017 1
Community Beginner ,
Feb 06, 2018

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Same problem here. Windows 10 1709, nvidia card.

Updated drivers, reinstalled app... but no solution yet. This is happening since Falls Crators update.

Working under this circumstances has become impossible.

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Feb 06, 2018 3
New Here ,
Apr 06, 2018

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i too have the problem as manur72632258 describes, even after updating drivers etc

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Apr 06, 2018 0
Community Beginner ,
May 04, 2018

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Rolling back to a really old driver (342.00) solved the issue for me. You should try that, drlrdsen.

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May 04, 2018 0
New Here ,
May 10, 2018

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I have the same problem, Win10 Nvidia Quadro 2000, crash Adobe XD CC. Updated drivers but still not working. Any other advice?

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May 10, 2018 0
Community Beginner ,
May 11, 2018

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Having the same graphics card as you, balkovsky I recommend you to try rolling back to driver 342.00. It has worked for me so far.

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May 11, 2018 0
Community Beginner ,
Nov 13, 2019

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I've tried rolling back to 342.00 too, but problem persist with XD.

But now I've also a problem with Premiere, that asked me to upgrade the videocard drivers.

Then finally I've re-upgraded to the latest drivers.

-_- feeling disappointed

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Nov 13, 2019 0
New Here ,
Aug 17, 2018

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How long will it take to fix this known issue? Almost a year has past already and I still can't use XD and yes I have already tried all suggested fixes!

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Aug 17, 2018 0
New Here ,
Jan 15, 2019

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I have the same problem. And I have the newest Drivers for my NVIDIA card... There is any solution here??

thanks

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Jan 15, 2019 1
New Here ,
May 06, 2019

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I'm facing the same problem. how can we fix it?!

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May 06, 2019 0
New Here ,
May 07, 2019

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Return to older driver fo Quatro 2000 solved the problem.

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May 07, 2019 0
Community Beginner ,
Sep 19, 2019

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Same problem, no fix yet.

(why this thread has been marked as "Solved"?)

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Sep 19, 2019 0
Community Beginner ,
Dec 02, 2019

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Last release of Adobe CC do not support Quadro 2000 anymore.

I bought a new graphic card.

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Dec 02, 2019 0
Community Beginner ,
Dec 02, 2019

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FIY, now than I have a GeForce RTX 2080 Super, XD is still crashing.

Dear Adobe this time I'll not renew my CC subscription. It's not worth it.

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Dec 02, 2019 0
Adobe Employee ,
Dec 03, 2019

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Apologize for your experience. The system requirements for Adobe XD are mentioned in this article https://helpx.adobe.com/xd/system-requirements.html I don't see Quadro listed. If Adobe XD was working well on  yoru computer and you are now running into issues, I suggest that you get in touch with our tech support team using this link https://adobe.ly/2WYE62m Use the chat button to get started.

 

Thanks,

Preran

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Dec 03, 2019 0
Community Beginner ,
Dec 03, 2019

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Thank you for your reply, I took a look to the requirements and no graphic cards are mentioned at all.

adobexdrequirements.jpg

 

During the last months I've also read tons of pages, mostly from your forum: the problem is well documented, and Adobe in all this time has never provided a fix.

For your comfort:

 

xdquadro2000.jpg

 

Someone fixed it by himself installing an old drivers version. Not my case: I tried but without success.

I also tried to chat with your tech support but the queue was too long for my life expectancy.

I've also contacted Nvidia support, they literally said me to buy a newer card.

 

Soooo IMO you both are two terrible companies, putting things on the market with no sufficient tests, no sufficient support, a loooooooooong list of incompatibilities, as many new features as bugs, and your products are every day worse. I experience the issue in a daily base, working almost every day with CC.

I could discuss with you of other main issues you never fixed in years, or other you introduced in the latest releases. But again, it's not worth it. I'm wasting my time and piling up anger.

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Dec 03, 2019 0
Adobe Employee ,
Dec 04, 2019

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I totally get your frustration. If you would like us to contact you for investigation, send me your Adobe ID, location, and phone number over a private message, and the time at which you would like to be contacted. Chances are that you may still have to purchase a new card, but our agents can check to see if that is indeed the case.

 

Thanks,

Preran

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Dec 04, 2019 0
Community Beginner ,
Feb 10, 2020

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This morning I've updated XD to the latest version (26.0.22), and Nvidia Drivers too (442.19).

XD is still crashing after opening any document.

I'm sending tons of reports to Adobe and each time I press the "send" button I hear flushing the toilet.

 

(Ah @Preran, if only you had read the previous messages you'd have discovered that I have already bought a new card)

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Feb 10, 2020 0