Highlighted

Adobe XD crashes when open file on Windows 10 V.1803

New Here ,
Jul 17, 2019

Copy link to clipboard

Copied

Hi, I've problem about my XD

I'm install XD and update it. I think my XD is latest version but when I open file or create new file my XD crashes and close it.

no error message,no error log in event viewer

What should i do?

this's my window info

Thank.

Views

314

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe XD crashes when open file on Windows 10 V.1803

New Here ,
Jul 17, 2019

Copy link to clipboard

Copied

Hi, I've problem about my XD

I'm install XD and update it. I think my XD is latest version but when I open file or create new file my XD crashes and close it.

no error message,no error log in event viewer

What should i do?

this's my window info

Thank.

Views

315

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 17, 2019 0
Adobe Community Professional ,
Jul 18, 2019

Copy link to clipboard

Copied

Hi, try to login again on the Creative Cloud application. This way you can restore your account information and allow the Creative Cloud application to start.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 18, 2019 1
Adobe Employee ,
Jul 18, 2019

Copy link to clipboard

Copied

Hi Nanthapholt,

We're sorry for the trouble that you're facing with Adobe XD. In addition to what Italo Sannino has said, I'd like to confirm if you've tried the steps mentioned in this article: Issue saving xd files to creative cloud​ and let us know if that works.

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 18, 2019 1
New Here ,
Jul 21, 2019

Copy link to clipboard

Copied

Hi I should fix it now,

I saw in my event viewer and I think it's problem about my last window update version wasn't completed and destroy Chakra.dll.

I guest XD require this dll to open file.

run

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

in command line to fix  window and run sfc /scannow again to solve this problem.

XD should be fine Thank a lot.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 21, 2019 1
italosan LATEST
Adobe Community Professional ,
Jul 22, 2019

Copy link to clipboard

Copied

We are really happy that the problem with Adobe XD has been solved

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2019 1