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Adobe XD crashes when open file on Windows 10 V.1803

New Here ,
Jul 17, 2019 Jul 17, 2019

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Hi, I've problem about my XD

I'm install XD and update it. I think my XD is latest version but when I open file or create new file my XD crashes and close it.

no error message,no error log in event viewer

What should i do?

this's my window info

Thank.

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Community Expert ,
Jul 18, 2019 Jul 18, 2019

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Hi, try to login again on the Creative Cloud application. This way you can restore your account information and allow the Creative Cloud application to start.

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Adobe Employee ,
Jul 18, 2019 Jul 18, 2019

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Hi Nanthapholt,

We're sorry for the trouble that you're facing with Adobe XD. In addition to what Italo Sannino has said, I'd like to confirm if you've tried the steps mentioned in this article: Issue saving xd files to creative cloud​ and let us know if that works.

Thanks,

Harshika

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New Here ,
Jul 21, 2019 Jul 21, 2019

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Hi I should fix it now,

I saw in my event viewer and I think it's problem about my last window update version wasn't completed and destroy Chakra.dll.

I guest XD require this dll to open file.

run

DISM.exe /Online /Cleanup-image /Scanhealth

DISM.exe /Online /Cleanup-image /Restorehealth

in command line to fix  window and run sfc /scannow again to solve this problem.

XD should be fine Thank a lot.

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Community Expert ,
Jul 22, 2019 Jul 22, 2019

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We are really happy that the problem with Adobe XD has been solved

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