Hello, I am having a similar problem as some have posted here - when opening a cloud document in Adobe XD, the memory consumed by the program spikes higher and higher until I have to force-quit the application (the file displays a completed loading progress bar). I would like advice to resolve this as I and my design team rely on XD exclusively for all our product design files, and switching to a new design software ecosystem is prohibitive – but we cannot currently perform our design duties well for our company.
I'm concerned it might be the complexity of the central design library file, as we have a robust design system of components that go into all our projects – and we can open multiple files that are NOT connected to this library without crashing. If that is the cause, can you recommend how to repair or change our library file to prevent crashing?
Screencaptures from Activity Monitor attached; the first (XD using ~1.5GB) is with one file open, the second (XD using ~110GB) is with two files open
Sorry to hear about the trouble. Could you please try updating XD to the latest version XD 34.2 and let us know if it still utilizes high memory? In case if it still does, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Rishabh - I have updated to the latest version of XD, and it still crashes immediately in the same way as before, so that did not resolve the issue.
I collected the logs and the confirmation email I received has this text:
The following file has been uploaded on Adobe LogCollector Portal:
Please use the above filename as a reference when contacting Adobe Customer Care.
The Log Collector Tool team
Thanks for sharing the logs, Jason. I have escalated this with the Engineering team and will share an update as soon as we hear from the team.
Jason, I just got a note from the Engineering team, will it be possible for you to share the two documents with which this issue seems to be happening? If yes, please add the files to a shared location like DropBox or Google Drive and share it with me through DM. While sending DM, please add this discussion link in the subject.
I had the same issue but on Windows described here 2 weeks ago. Collected and sent logs to only get a request to send them files that have problems. I have more than 50 of them, some work, some don't - I could not wait any longer, so I've started from scratch. Almost finished recreating our design system in new cloud files (it's huge so our library is spread across several files) to use in new designs, while old ones will be "read only" just for reference. It's a lot of unnecessary work, but it's better than not being able to work at all.
We're so sorry to hear about the trouble. I checked the other thread and it looks like that the logs have been shared with the Engineering team. In these scenarios, we log a ticket with our Engineering team to identify the root cause of the issue, and depending upon that we troubleshoot the issue further. I am tracking this and will update your initial post as soon as I hear from the team. We're so sorry for the delay in resolution and the inconvenience caused.