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Adobe XD crashes while opening any file

New Here ,
Oct 01, 2020

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Hi all,

 

Since yesterday, XD keeps crashing as soon as I try to open any file.

Have attched an image below.Capture.PNG

And sometimes while working, for no reason XD crashes and I tend to lose all my work done when the files are not saved on cloud, its frustrating a lot.

Currently using 33.1.12 version.

Im using -

  • Windows 10 pro system
  • Intel i7-4510U
  • 16GB RAM
  • 64bit OS
  • Intel(R) HD Graphics 4400

Have tried out all the solutions found here - https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

Have unisalled XD and reinstalled back.

But still I'm facing the issue. It's bugging me a lot. 

Please help me out with this issue.

 

Thanks.

 

 

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Crash on windows

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Adobe XD crashes while opening any file

New Here ,
Oct 01, 2020

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Hi all,

 

Since yesterday, XD keeps crashing as soon as I try to open any file.

Have attched an image below.Capture.PNG

And sometimes while working, for no reason XD crashes and I tend to lose all my work done when the files are not saved on cloud, its frustrating a lot.

Currently using 33.1.12 version.

Im using -

  • Windows 10 pro system
  • Intel i7-4510U
  • 16GB RAM
  • 64bit OS
  • Intel(R) HD Graphics 4400

Have tried out all the solutions found here - https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

Have unisalled XD and reinstalled back.

But still I'm facing the issue. It's bugging me a lot. 

Please help me out with this issue.

 

Thanks.

 

 

TOPICS
Crash on windows

Views

114

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Oct 01, 2020 0
Adobe Employee ,
Oct 01, 2020

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Hi Chinmayi,

 

We're so sorry to hear about the trouble. We can surely investigate this for you, for that please collect and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Oct 01, 2020 1
New Here ,
Oct 03, 2020

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Hi @Rishabh_Tiwari,

 

Uploading file to Adobe LogCollector Portal was successful.

 

Waiting for the further updates.

Please help me get this resolved as soon as possible, all my work in pending because of this reason.

If not I'll have to switch to sketch or figma, with a very bad experince with XD.

 

 

Thanks.

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Oct 03, 2020 0
New Here ,
Oct 05, 2020

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Hey @Rishabh_Tiwari,  

Is there any way that you can help me out with this?

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Oct 05, 2020 0