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Adobe XD Crashes while working on a file

New Here ,
May 12, 2020

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XD file keeps crashing without giving any error. The file repoens without any data loss

 

{Renamed By MOD}

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Crash on windows, Product performance

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Adobe XD Crashes while working on a file

New Here ,
May 12, 2020

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XD file keeps crashing without giving any error. The file repoens without any data loss

 

{Renamed By MOD}

Topics

Crash on windows, Product performance

Views

343

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 12, 2020

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Hi Sara,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of Adobe XD and the Operating System.
  2. Is there a pattern when it crashes? Is there any specific workflow that causes the app to crash?
  3. Is this happening while working on a specific file? If yes, would you mind sharing the file with us so that we can test this? If yes, please add the file to cloud storage and you can share the link either here or you can send a private message by clicking on my name.

 

Regards

Rishabh

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Adobe Employee ,
Jun 01, 2020

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Hi there,

 

I would like to follow up on the issue. If the issue has been resolved or not. Please let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika 

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