Adobe Xd Crashing Macbook Pro (MacOS 10.14.6)

Report · Jan 14, 2020

Having this issue randomly happening. Initially, I thought could be a memory dump )because of Chrome), so I restarted and tested with XD only. Same thing.

The crash report is here:

Anonymous UUID: 767F2AB4-819C-DD12-876E-2A39CC6DDD51

Tue Jan 14 15:39:58 2020

*** Panic Report ***
panic(cpu 3 caller 0xffffff80094dbadd): Kernel trap at 0xffffff8009a5a827, type 13=general protection, registers:
CR0: 0x000000008001003b, CR2: 0x0000000123d4d000, CR3: 0x000000000d6e4000, CR4: 0x00000000003626e0
RAX: 0xffffff802e35ca01, RBX: 0xffffff802e20797e, RCX: 0xffffff8009ca3b50, RDX: 0x0000000000000000
RSP: 0xffffff91f97fb357, RBP: 0xffffff91f9803ed0, RSI: 0xffffff802dd13e10, RDI: 0xffffff802e20797e
R8: 0xffffff80465779e8, R9: 0x000000000000001f, R10: 0xffffff8009ca3b48, R11: 0x0000000000000000
R12: 0xffffff7f89f8f301, R13: 0xffffff8009e21e74, R14: 0xffffff802e20797e, R15: 0xffffff802e207900
RFL: 0x0000000000010286, RIP: 0xffffff8009a5a827, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000123d4d000, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0, VF: 0

Backtrace (CPU 3), Frame : Return Address
0xffffff8009152a90 : 0xffffff80093ae6ed
0xffffff8009152ae0 : 0xffffff80094ea185
0xffffff8009152b20 : 0xffffff80094db8ba
0xffffff8009152b90 : 0xffffff800935bb40
0xffffff8009152bb0 : 0xffffff80093ae107
0xffffff8009152cd0 : 0xffffff80093adf53
0xffffff8009152d40 : 0xffffff80094dbadd
0xffffff8009152eb0 : 0xffffff800935bb40
0xffffff8009152ed0 : 0xffffff8009a5a827
0xffffff91f9803ed0 : 0xffffff7f89f8f981
0xffffff91f9803f10 : 0xffffff7f89f8f85b
0xffffff91f9803f30 : 0xffffff8009a5a908
0xffffff91f9803fa0 : 0xffffff800935b0ce
Kernel Extensions in backtrace:
com.apple.iokit.IOBluetoothFamily(6.0.14d3)[CDFAFD8A-7E75-3145-BC93-36196CEBA938]@0xffffff7f89f54000->0xffffff7f8a04cfff
dependency: com.apple.iokit.IOACPIFamily(1.4)[3E8E9870-2E41-33F6-ACBF-35DDC08F22B5]@0xffffff7f89c8e000
dependency: com.apple.iokit.IOUSBHostFamily(1.2)[BD06015A-414D-34DF-BE36-7B9034D7360D]@0xffffff7f89cc7000
dependency: com.apple.iokit.IOReportFamily(47)[0BC9F93B-456A-3D97-BE4C-69DCBB5E8A3C]@0xffffff7f89f4d000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
18G103

Kernel version:
Darwin Kernel Version 18.7.0: Tue Aug 20 16:57:14 PDT 2019; root:xnu-4903.271.2~2/RELEASE_X86_64
Kernel UUID: C41337A1-0EC3-3896-A954-A1F85E849D53
Kernel slide: 0x0000000009000000
Kernel text base: 0xffffff8009200000
__HIB text base: 0xffffff8009100000
System model name: MacBookPro13,2 (Mac-66E35819EE2D0D05)

System uptime in nanoseconds: 554364976504
last loaded kext at 287586069534: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f8a71b000, size 69632)
last unloaded kext at 53970427199: com.cisco.kext.acsock 4.8.0 (addr 0xffffff7f8a3d3000, size 217088)
loaded kexts:
org.virtualbox.kext.VBoxNetAdp 6.0.14
com.Logitech.ControlCenter.HIDDriver 3.9.10
org.virtualbox.kext.VBoxNetFlt 6.0.14
com.carbonblack.CbOsxSensorNetmon 1901.16.62fc3
org.virtualbox.kext.VBoxUSB 6.0.14
com.McAfee.AVKext 1
com.intelsecurity.FileCore 1
org.virtualbox.kext.VBoxDrv 6.0.14
com.carbonblack.CbOsxSensorProcmon 1901.16.62fc3
com.bit9.cbsystemproxy 1901.16.62fc3
com.bitgapp.eqMac2Driver 2.0
com.vidyo.driver.VidyoCamera 1.0.0d1
com.apple.filesystems.msdosfs 1.10
com.apple.fileutil 20.036.15
com.apple.driver.ApplePlatformEnabler 2.7.0d0
com.apple.driver.AGPM 110.25.11
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleHIDALSService 1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AppleUpstreamUserClient 3.6.5
com.apple.driver.AppleHDAHardwareConfigDriver 282.54
com.apple.driver.AppleGraphicsDevicePolicy 3.50.12
com.apple.driver.AppleHDA 282.54
com.apple.AGDCPluginDisplayMetrics 3.50.12
com.apple.driver.AppleHV 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 6.0.14d3
com.apple.driver.pmtelemetry 1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleIntelSKLGraphics 12.1.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleIntelPCHPMC 2.0.1
com.apple.driver.AppleEmbeddedOSSupportHost 1
com.apple.driver.AGDCBacklightControl 3.50.12
com.apple.driver.AppleBacklight 170.12.12
com.apple.driver.AppleMCCSControl 1.5.9
com.apple.driver.eficheck 1
com.apple.driver.AppleIntelSKLGraphicsFramebuffer 12.1.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleThunderboltIP 3.1.2
com.apple.filesystems.apfs 945.275.7
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.driver.AppleVirtIO 2.1.3
com.apple.filesystems.hfs.kext 407.200.4
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.BootCache 40
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.AppleSystemPolicy 1.0
com.apple.driver.AppleTopCaseHIDEventDriver 138.4
com.apple.driver.AirPort.BrcmNIC 1400.1.1
com.apple.private.KextAudit 1.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 6.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 6.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 201
com.apple.security.TMSafetyNet 8
com.apple.iokit.IOUSBUserClient 900.4.2
com.apple.kext.triggers 1.0
com.apple.driver.AppleGraphicsControl 3.50.12
com.apple.driver.DspFuncLib 282.54
com.apple.kext.OSvKernDSPLib 528
com.apple.iokit.IOAVBFamily 760.6
com.apple.plugin.IOgPTPPlugin 740.2
com.apple.iokit.IOEthernetAVBController 1.1.0
com.apple.driver.AppleSSE 1.0
com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.14d3
com.apple.iokit.IOBluetoothHostControllerTransport 6.0.14d3
com.apple.AppleGPUWrangler 3.50.12
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d8
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 530.51
com.apple.driver.AppleSMBusController 1.0.18d1
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleHDAController 282.54
com.apple.iokit.IOHDAFamily 282.54
com.apple.AppleGraphicsDeviceControl 3.50.12
com.apple.iokit.IOAcceleratorFamily2 404.14
com.apple.iokit.IOGraphicsFamily 530.66
com.apple.iokit.IOSurface 255.6.1
com.apple.driver.AppleIntelLpssUARTv1 3.0.60
com.apple.driver.AppleIntelLpssUARTCommon 3.0.60
com.apple.driver.AppleOnboardSerial 1.0
com.apple.iokit.IOSkywalkFamily 1
com.apple.driver.AppleThunderboltEDMSink 4.2.0
com.apple.driver.AppleThunderboltDPOutAdapter 5.6.9
com.apple.driver.usb.cdc.ecm 5.0.0
com.apple.driver.usb.cdc.ncm 5.0.0
com.apple.driver.AppleUSBAudio 315.6
com.apple.driver.usb.IOUSBHostHIDDevice 1.2
com.apple.iokit.IOAudioFamily 206.5
com.apple.vecLib.kext 1.2.0
com.apple.driver.usb.AppleUSBiBridge 1.0
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2
com.apple.driver.AppleUSBHostMergeProperties 1.2
com.apple.driver.AppleXsanScheme 3
com.apple.iokit.IOSerialFamily 11
com.apple.filesystems.hfs.encodings.kext 1
com.apple.iokit.IOVideoFamily 1.2.1
com.apple.iokit.IOStreamFamily 1.1.0
com.apple.driver.AppleActuatorDriver 2450.1
com.apple.driver.AppleHIDKeyboard 208
com.apple.driver.AppleHSBluetoothDriver 138.4
com.apple.driver.IOBluetoothHIDDriver 6.0.14d3
com.apple.iokit.IOBluetoothFamily 6.0.14d3
com.apple.driver.AppleMultitouchDriver 2450.1
com.apple.driver.AppleInputDeviceSupport 2440.2
com.apple.driver.AppleHSSPIHIDDriver 55.1
com.apple.driver.AppleThunderboltDPInAdapter 5.6.9
com.apple.driver.AppleThunderboltDPAdapterFamily 5.6.9
com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.5
com.apple.driver.AppleHPM 3.4.1
com.apple.driver.AppleIntelLpssI2CController 3.0.60
com.apple.driver.AppleHSSPISupport 55.1
com.apple.driver.AppleThunderboltNHI 4.7.9
com.apple.iokit.IOThunderboltFamily 6.8.6
com.apple.iokit.IO80211Family 1200.12.2
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleIntelLpssSpiController 3.0.60
com.apple.driver.AppleIntelLpssDmac 3.0.60
com.apple.iokit.IONVMeFamily 2.1.0
com.apple.driver.AppleIntelLpssGspi 3.0.60
com.apple.driver.AppleIntelLpssI2C 3.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.2
com.apple.driver.usb.AppleUSBXHCI 1.2
com.apple.driver.usb.AppleUSBHostPacketFilter 1.0
com.apple.iokit.IOUSBFamily 900.4.2
com.apple.driver.AppleEFINVRAM 2.1
com.apple.driver.AppleEFIRuntime 2.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.security.quarantine 3
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.DiskImages 493.0.0
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleEffaceableStorage 1.0
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleUSBTDM 456.260.3
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.iokit.IOUSBMassStorageDriver 145.200.2
com.apple.iokit.IOSCSIBlockCommandsDevice 408.250.3
com.apple.iokit.IOSCSIArchitectureModelFamily 408.250.3
com.apple.iokit.IOStorageFamily 2.1
com.apple.kext.CoreTrust 1
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.KernelRelayHost 1
com.apple.iokit.IOUSBHostFamily 1.2
com.apple.driver.usb.AppleUSBCommon 1.0
com.apple.driver.AppleBusPowerController 1.0
com.apple.driver.AppleSEPManager 1.0.1
com.apple.driver.IOSlaveProcessor 1
com.apple.iokit.IOTimeSyncFamily 740.2
com.apple.iokit.IONetworkingFamily 3.4
com.apple.iokit.IOReportFamily 47
com.apple.driver.AppleACPIPlatform 6.1
com.apple.driver.AppleSMC 3.1.9
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0

EOF
Model: MacBookPro13,2, BootROM 259.71.1.0.0, 2 processors, Intel Core i7, 3.3 GHz, 16 GB, SMC 2.37f20
Graphics: kHW_IntelIrisGraphics550Item, Intel Iris Graphics 550, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x157), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.14d3, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: Apple T1 Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1
Thunderbolt Bus: MacBook Pro, Apple Inc., 41.1

Report · Jan 15, 2020

Hi Fabricion,

I can see how frustrating it could be to encounter these intermittent crashes. Thanks for sharing this Panic report, it appears that there could be multiple reason causing this crash. here are a few recommendations that might help.

1. Update the drivers for all the third-party application which you are using. You may specifically check for virtual box and update Adobe XD to the latest version XD 25.2.12.

2. Start your machine in safe mode to isolate the problem here are the steps( https://support.apple.com/lv-lv/HT201262).

3. You may certainly contact our support team for 1:1 interaction. All you need to do is, go to this link (https://helpx.adobe.com/contact.html), click on "Support" on the menu bar and then click on "Contact us". A pop with chat options will appear on the bottom right corner.

Feel free to update this discussion in case you need further assistance.

Thanks,

Atul_Saini

Adobe Community

Adobe Xd Crashing Macbook Pro (MacOS 10.14.6)