Adobe XD Crashing on Big Sur

Community Beginner ,
Dec 01, 2020 Dec 01, 2020

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Adobe XD Crashing on Big Sur ,is there any way to fix ?

 

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Adobe Employee ,
Dec 02, 2020 Dec 02, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD.
  2. Is this happening while working on a specific file or multiple files?
  3. Is it crashing while performing a specific action or it's crashing randomly?
  4. Would you mind generating the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the URL with us here?

 

We'll try our best to help you with it.

 

Regards

Rishabh

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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it happens since after i updated my system to BIG SUR, the version is 35.1.12

 

the log from system shows "Service exited due to SIGSEGV "。it looks its Compatible Issues 

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Adobe Community Professional ,
Dec 02, 2020 Dec 02, 2020

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> it happens since after i updated my system to BIG SUR

Just curious, why do you want to do that?

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Community Beginner ,
Dec 02, 2020 Dec 02, 2020

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You mean update to Big Sur?

Yup . it was a mistake to update the system . 

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