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If someone could please advise me on what to do.
My Adobe XD gives me the start up screen and then just disappears / crashes. I have tried uninstalling and re-installing it but so far I have had no luck with it. I also tried opening Illustrator and Illustrator also crashes.
Sorry to hear about the trouble, we'll try our best to help you with it. I'd request if you can share a few more details like: