XD Freezes after Exporting Artboards to PNGs

[missruthod]

Every time I export artboards as PNGs, Xd will freeze once the export is complete. The screen gets stuck in a loading state, I presume this is when the Xd is autosaving any recent changes. Has anyone else experienced this issue? It's incredibly frustrating and slowing down my workflow. 

<The Title was renamed by moderator>

[thechenbot]

Uninstalling and reinstalling doesn't correct this bug.  It still exists and nothing seems to help.  Adobe, please look into this.  It's getting REALLY annoying at this point.

[Ana Borda]

Hello, I have the same problem
My OS is: macOS Catalina, the version of Adobe XD I have is 36.1.32. This happens with any file and I need to force quit every time I export some artboard and I already have the program up to date.

[Andrei Cimpoeru]

I have the same issue on Windows 10 build 19042.746

And XD 36.2.32.

I've reinstall it and now it doesn't open anymore. It is stuck at the splash screen.

[ict5EFE]

Exporting has a problem in XD. I was exporting some images which I already exported before and I wanted to overwrite them. 
Crashing always happens when I overwrite and save them as png.

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. We'll need to test this on our end so could you please share a few more details like:

1. The version of XD and OS.
2. Does this happen on a specific file or multiple files?
3. Could you please test if this also happens if you change the destination folder for export? 
4. Does changing the name of the exported objects avoid crashing?

We're here to help, just need more information.

Regards

Rishabh

[yvanobi]

Hello, after browsing quickly the forum, i saw many people reporting crashes of png or anytype of format on the export. It happens to me and my colleagues as well. i'd say there is a 60% chance of corrupted png export (when exporting Design) 

I'm wondering if thats gonna be fixed at some point because as a lot of people mentionned, its a huge waste of time. Its even more dramatic when you try to delete those corrupted pngs. I basically have to restart my PC to be able to delete them. 

Windows 10 user (1909) with Adobe XD v39.0.12

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. We'll need to escalate this further so could you please share system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and Crash Dump(https://helpx.adobe.com/xd/user-guide.html/xd/kb/how-to-generate-crash-dump-on-windows-machine.ug.ht... and share both the logs by adding them to a shared location like Google Drive or DropBox and DM me the link by clicking on my name.

Note: While sending a DM, please add this discussion link in the subject.

Regards

Rishabh

[Babar27760818b241]

I am also having this issue for past 2 years.. and the only option that works for me is to save all my artboard to the desktop folder.
Please Help! Happy New Year