Adobe XD Crashing

New Here ,
Nov 19, 2020

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Hi,

Please fix the issue as I Am unable to open any xd document as XD is crashing 

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Crash on mac

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1 Correct Answer

Explorer , Nov 25, 2020
jsmith_0719 Explorer , Nov 25, 2020
Hello Harshika,I found that uninstalling XD and reinstalling helped. I am all set now. Thank you!

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Adobe Employee ,
Nov 20, 2020

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Hi Vinay,

 

Sorry to hear about the trouble. Could you please try restarting XD by holding the Shift key and once it's launched, please check if you are able to open the files. 

 

I'd also request you to collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Explorer ,
Nov 21, 2020

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I can't open anything either. It even freezes on the crash report screen.

 

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Explorer ,
Nov 21, 2020

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...and holding the Shift key does not work.

 

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Adobe Employee ,
Nov 25, 2020

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Sorry for the delay in response. Have you shared the Adobe Logs with Rishabh so that we can escalate the issue to the team for investigation? Please also share the OS and XD version of your machine.

 

We will try our best to help.

 

Note: Please also add the url of the post over a PM for reference.

 

Thanks,

Harshika

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Explorer ,
Nov 25, 2020

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Hello Harshika,

I found that uninstalling XD and reinstalling helped. I am all set now. Thank you!

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