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Adobe XD delete week of work

New Here ,
Feb 05, 2019

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This happened to me as well! I did not even sign in - I worked the whole day offline, I have never used the Creative Cloud. When I connected my PC to the Internet again, my work was gone. Not funny - this is a no-go!!!
I rebooted my PC then - and a new icon appeared on the desktop: "Adobe Creative Cloud". My "Adobe XD" Icon lost it's symbol. It's now white but still works. As its target the shortcut points to "Adobe.CC.XD_adky2gkssdxte!App".

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Adobe XD delete week of work

New Here ,
Feb 05, 2019

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This happened to me as well! I did not even sign in - I worked the whole day offline, I have never used the Creative Cloud. When I connected my PC to the Internet again, my work was gone. Not funny - this is a no-go!!!
I rebooted my PC then - and a new icon appeared on the desktop: "Adobe Creative Cloud". My "Adobe XD" Icon lost it's symbol. It's now white but still works. As its target the shortcut points to "Adobe.CC.XD_adky2gkssdxte!App".

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Adobe Employee ,
Feb 05, 2019

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Just wanting to check - can you go to the Cloud Documents tab in your Home Screen and see if your document is there?

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New Here ,
Feb 05, 2019

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Unfortunately not.There is an old document which I created for test purposes 3 days ago. It has a different name than the one I am looking for. I didn't upload any documents to the cloud intentionally.

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Adobe Employee ,
Feb 05, 2019

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Do you know whether or not it was created as an offline cloud document, or did you save it as a local file?

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New Here ,
Feb 05, 2019

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I saved in in C:\Users\<user>\Documents\MyXDProjects\

The files are gone, as well as the folder MyXDProjects

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Adobe Employee ,
Feb 05, 2019

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If you saved your document there, XD (or Creative Cloud) should not have wiped any data. Let me get someone to help you escalate to Customer Support.

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Preran LATEST
Adobe Employee ,
Feb 05, 2019

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Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. We will get in touch with you for further investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran

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