Adobe XD did not open after installation.

New Here ,
May 31, 2020

Copy link to clipboard

Copied

Hi, can you please help me with adobe XD. I have already done almost everything says in an adobe forum regarding the crash issue that happens when opening adobe XD.  I already uninstall and install Adobe XD, restart the machine.  I've done this already https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html but still my adobe XD is not working.  Hope you can help me with this problem. Thanks.

TOPICS
Crash on windows, Product performance

Views

509

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Employee , Jun 12, 2020
HARSHIKA_VERMA Adobe Employee , Jun 12, 2020
Hi there,   I apologize for the delay in response. We would request you to please try a clean boot of your windows machine as mentioned here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows   For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the realtime assistance.   Let us know if that helps.   Thanks, Harshika

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Jun 01, 2020

Copy link to clipboard

Copied

Do you have XD as well as your OS both on the latest versions?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jam30 AUTHOR
New Here ,
Jun 01, 2020

Copy link to clipboard

Copied

I am using adobe cloud desktop. 

Jam30_0-1590998820177.png

and my XD version is 29.1.32

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jam30 AUTHOR
New Here ,
Jun 01, 2020

Copy link to clipboard

Copied

Jam30_0-1590999046547.png

In my OS this is the version too.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jam30 AUTHOR
New Here ,
Jun 01, 2020

Copy link to clipboard

Copied

In event viewer, this is the error message:

 

Faulting application name: XD.exe, version: 29.1.32.8, time stamp: 0x5ecd7a55
Faulting module name: KERNELBASE.dll, version: 10.0.19041.207, time stamp: 0x746c1866
Exception code: 0xc000027b
Fault offset: 0x000000000010b37c
Faulting process id: 0x3ffc
Faulting application start time: 0x01d637d0b5a626e4
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_29.1.32.8_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 76983108-510e-432e-8c66-777cbf55c8ef
Faulting package full name: Adobe.CC.XD_29.1.32.8_x64__adky2gkssdxte
Faulting package-relative application ID: App

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 12, 2020

Copy link to clipboard

Copied

Hi there,

 

I apologize for the delay in response. We would request you to please try a clean boot of your windows machine as mentioned here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the realtime assistance.

 

Let us know if that helps.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more