Hi, can you please help me with adobe XD. I have already done almost everything says in an adobe forum regarding the crash issue that happens when opening adobe XD. I already uninstall and install Adobe XD, restart the machine. I've done this already https://helpx.adobe.com/xd/kb/adobeXD-launches-into-white-screen-on-windows.html but still my adobe XD is not working. Hope you can help me with this problem. Thanks.
Do you have XD as well as your OS both on the latest versions?
I am using adobe cloud desktop.
and my XD version is 29.1.32
In event viewer, this is the error message:
Faulting application name: XD.exe, version: 188.8.131.52, time stamp: 0x5ecd7a55
Faulting module name: KERNELBASE.dll, version: 10.0.19041.207, time stamp: 0x746c1866
Exception code: 0xc000027b
Fault offset: 0x000000000010b37c
Faulting process id: 0x3ffc
Faulting application start time: 0x01d637d0b5a626e4
Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_184.108.40.206_x64__adky2gkssdxte\XD.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 76983108-510e-432e-8c66-777cbf55c8ef
Faulting package full name: Adobe.CC.XD_220.127.116.11_x64__adky2gkssdxte
Faulting package-relative application ID: App
I apologize for the delay in response. We would request you to please try a clean boot of your windows machine as mentioned here: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
For immediate assistance, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html so that you can get the realtime assistance.
Let us know if that helps.