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Adobe XD does not update

New Here ,
Aug 27, 2020

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Adobe XD keeps being not updated from one computer to another. This makes it extremely to work in different computers. In my iMac I have already the latest version, in the Macbook doesn't even show up a new version. This is not the first time and honestly it's really annoying. Last time it took me like 2 weeks to be able to reopen files in the macbook. I even tried uninstall the Adobe XD, not sufficient, and then tried uninstall everything adobe related

 

Tried every single thing i could find in forums, in this community and in the chat of adobe help.

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Download install and licensing, Open and save docs

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Adobe XD does not update

New Here ,
Aug 27, 2020

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Adobe XD keeps being not updated from one computer to another. This makes it extremely to work in different computers. In my iMac I have already the latest version, in the Macbook doesn't even show up a new version. This is not the first time and honestly it's really annoying. Last time it took me like 2 weeks to be able to reopen files in the macbook. I even tried uninstall the Adobe XD, not sufficient, and then tried uninstall everything adobe related

 

Tried every single thing i could find in forums, in this community and in the chat of adobe help.

Topics

Download install and licensing, Open and save docs

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33

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 28, 2020

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The image shows that you cant open a file that have been created in new XD version. 

 

Please try to use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

and install Adobe xd again

 

Copy your file to any location before using CC Cleaner tool.

 

Are you using more than 2 machine at network?

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