Adobe XD Error 86 - Unable to open local files

New Here ,
Feb 16, 2021 Feb 16, 2021

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I have 4 local files that are showing an Error 86 when i attempt to open them. This is the first time ive experienced this issue. the last time i was able to open these files was about a month ago. 

 

i have attached the log for this.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

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Adobe Employee ,
Feb 16, 2021 Feb 16, 2021

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Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Are these files saved locally on the system hard drive or on any network folder synced locally?
  3. I can't see any attached logs, so please collect system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and add them to a shared location like Google Drive or DropBox and along with the files on which you are getting error 86. I'll escalate it further.

 

Note: Please share the link of the shared location through DM. To send the DM, please click on my name and then send a message. While sending the message, please add this discussion link.

 

Regards

Rishabh

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New Here ,
Feb 16, 2021 Feb 16, 2021

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1. XD version 37.032.10, OS Big Sur version 11.2.1

2. they are saved locally on my system harddrive 

3. I will send you a DM with this.

 

Thank you!!

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hi Jaycie,

 

Thank you for sharing the logs and XD file with me. I have logged a bug for your issue so that our team can investigate on the files.

 

I will share the updates with you as soon as I hear back from the team.

 

Thanks,

Harshika

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