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Adobe XD_error code 89

New Here ,
May 20, 2019

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During work on yesterday morning, XD was sudden stop working and I rebooted my computer.

After then, I opened XD working file, but I couldn't. only see the error code 89 message.

Run the other PC same occur. It was very important file for me. please help me.

(mac OS - Sierra 10.12.6)

Thank you.

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Adobe XD_error code 89

New Here ,
May 20, 2019

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During work on yesterday morning, XD was sudden stop working and I rebooted my computer.

After then, I opened XD working file, but I couldn't. only see the error code 89 message.

Run the other PC same occur. It was very important file for me. please help me.

(mac OS - Sierra 10.12.6)

Thank you.

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Adobe Community Professional ,
May 21, 2019

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Hi, have you tried uninstalling and installing Adobe XD again?


					
				
			
			
				
			
			
			
			
			
			
			
		

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Adobe Employee ,
May 21, 2019

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Apologize for you experience. To be sure, I haven't come across this error code previously with Adobe XD. I suggest getting in touch with our support team using this link Contact Customer Care​ for further investigation. Click the chat menu on the bottom right corner to get started.

Thanks,

Preran

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New Here ,
May 21, 2019

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Thank you for your reply. I already contact two times for ask this error to Adobe Korea.

But, They didn't gave any accurate solutions to me and unkindly, they conducted the wrong  forum link or do request here.

I have not fluent english skill, Can I get the more kindly korean phone call service?

How can I get the correct solutions?

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Adobe Community Professional ,
May 21, 2019

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There is a phone number for Korea on this page. Office Locations | Adobe

It is likely to be a head office rather than a help line, but they might be able to put you in contact with someone you can speak to.

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Adobe Employee ,
May 22, 2019

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If you contacted Adobe Korea, they must have provided you with a case number. Can  you share it with me so that I can look at the details of your transaction and then guide you on how to proceed?

Thanks,

Preran

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New Here ,
May 22, 2019

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case number: ADB-7222124-R1B2

Thank you.

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Adobe Employee ,
May 23, 2019

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I am checking with the team, will get back as soon as I have a response.

Thanks,

Preran

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