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Adobe XD - error in opening cloud file, then opens with all layers gone

New Here ,
Nov 24, 2019

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This happened today after all my hard work. Is there a way to recover it? I could not find it in the history/old versions tab. The cloud documents tab has the file under the same name, but with all layers gone! I could only find it in the published tab, but I could not recover it. Please do help. This is seriously URGENT

Hello Imamull,

 

We are sorry to hear you're facing trouble. You can recover the file using the document history. I am attaching the sample screenshot.

If the above solution is not solving your issue, please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

 

Regards,

Arpitha Sannappa,

Adobe XD

Screenshot 2019-11-25 at 1.06.31 PM.png

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Adobe XD - error in opening cloud file, then opens with all layers gone

New Here ,
Nov 24, 2019

Copy link to clipboard

Copied

This happened today after all my hard work. Is there a way to recover it? I could not find it in the history/old versions tab. The cloud documents tab has the file under the same name, but with all layers gone! I could only find it in the published tab, but I could not recover it. Please do help. This is seriously URGENT

Hello Imamull,

 

We are sorry to hear you're facing trouble. You can recover the file using the document history. I am attaching the sample screenshot.

If the above solution is not solving your issue, please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

 

Regards,

Arpitha Sannappa,

Adobe XD

Screenshot 2019-11-25 at 1.06.31 PM.png

TOPICS
Desktop, Error

Views

181

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 24, 2019 0
Adobe Employee ,
Nov 24, 2019

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Hello Imamull,

 

We are sorry to hear you're facing trouble. You can recover the file using the document history. I am attaching the sample screenshot.

If the above solution is not solving your issue, please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

 

Regards,

Arpitha Sannappa,

Adobe XD

Screenshot 2019-11-25 at 1.06.31 PM.png

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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