Adobe XD file constantly crashing. Please help!

Community Beginner ,
Nov 26, 2020

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An XD file I have been working with for a long time recently stopped working. I was having no issue until I made some minor updates to a connected library. Since then, the file has been continually crashing and I'm also seeing all sorts of odd behaviour. For example, if I duplicate a nested component in a stack, the component will continually appear then disappear. Even once deleted, it will reappear again randomly while I'm working on the parent component. I've tried opening a backup of the file I saved a few weeks ago and it appears to be working correctly, but the backup is missing A LOT of work that I have done since then. Can someone at Adobe please take a look at this?

 

I am on Windows 10 using Adobe 35.1.12.5 and the file is saved to my local computer but connected to a cloud library. I cannot upload the file to this post for some reason (says the attachements content type does not match its file extention?) but can share through other means.

 

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Adobe XD file constantly crashing. Please help!

Community Beginner ,
Nov 26, 2020

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An XD file I have been working with for a long time recently stopped working. I was having no issue until I made some minor updates to a connected library. Since then, the file has been continually crashing and I'm also seeing all sorts of odd behaviour. For example, if I duplicate a nested component in a stack, the component will continually appear then disappear. Even once deleted, it will reappear again randomly while I'm working on the parent component. I've tried opening a backup of the file I saved a few weeks ago and it appears to be working correctly, but the backup is missing A LOT of work that I have done since then. Can someone at Adobe please take a look at this?

 

I am on Windows 10 using Adobe 35.1.12.5 and the file is saved to my local computer but connected to a cloud library. I cannot upload the file to this post for some reason (says the attachements content type does not match its file extention?) but can share through other means.

 

Thank you

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Nov 26, 2020 0
Adobe Employee ,
Nov 27, 2020

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Hi there,

 

Sorry to hear about the trouble. We'll need to investigate this on our end, so could you please add the file to a shared location like Google Drive or DropBox and then share the link with me through DM by clicking on my name. We'll also need the system logs, so please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Note: While sending a DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Nov 27, 2020 0
Community Beginner ,
Dec 03, 2020

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@Rishabh_Tiwari I think I just sent you a private message. There was no confirmation when I hit sent and the message modal did not close. When I hit send again it said 'You have reached the limit for number of private messages that you can send for now. Please try again later.' Can you confirm that you did recieve the message?

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Dec 03, 2020 0
Adobe Employee ,
Dec 04, 2020

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I am afraid, I haven't received the message yet. Could you please try again and let me know if you are able to send the message to me or not?

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Dec 04, 2020 0
Community Beginner ,
Dec 04, 2020

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I just sent it again and it looks like it went through. Please let me know if you received it. The subject is 'Original support community post: https://community.adobe.com/t5/adobe-xd/adobe-xd-file-constantly-crashing-please-help/m-p/11650998?p...'

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Dec 04, 2020 0
Adobe Employee ,
Dec 16, 2020

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Thanks for your patience, Bradenford, I have sent you a DM, please check.

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Dec 16, 2020 0