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Adobe XD Freeze on Windows 10

New Here ,
May 27, 2020

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Hi, 

 

I've been having an issue with the app freezing for a while, now (on Windows 10).

I thought it was a random occurence, but I've managed to pinpoint exactly the steps I take to get it to freeze (if it helps, I've attached the project file I was working on  here: https://we.tl/t-HtRsWOlVu9 - as you can see, it's a fresh project, 95kb large):

1. Launch Adobe XD

2. Open up my project file

3. Select "path 3" within the "descriere" component (double-clicking the component)

4. Go to assets (where my color swatch is saved)
4. Select de color picker tool for the "path 3" layer's border
5. Pick a color

6. App freezes

 

I've tried the following:

1. Updating Adobe XD (didn't have the latests at the time) - problem persists

2. Reinstalling Adobe XD - problem persists

3. Reinstalling Creative Cloud - problem persists

4. Use Adobe Limited Access Repair Tool - problem persists

5. Reinstalling CCLibrary - problem persists

 

This is happening on:

Adobe XD: 29.1.32 (latest, updated on 27.05.2020)

Creative Cloud: 5.1.0.407
Apps: 5.1.0.407
CoreSync: 4.3.44.30
CCX Process: 3.6.2.5
CC Library: 3.8.26.14

+

Full system specs attached below (dxdiag.txt)

 

Anything I can do to fix this up? Besides avoiding those steps.

 

Thanks.

 

Later edit: It seems, out of those components, the freeze happens only for the one named above and even if I don't use the color picker tool, just click the color box, paste in the hex code and hit return, the said issue occurs.

 

{Renamed By MOD}

TOPICS
Crash on windows, Product performance

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Adobe XD Freeze on Windows 10

New Here ,
May 27, 2020

Copy link to clipboard

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Hi, 

 

I've been having an issue with the app freezing for a while, now (on Windows 10).

I thought it was a random occurence, but I've managed to pinpoint exactly the steps I take to get it to freeze (if it helps, I've attached the project file I was working on  here: https://we.tl/t-HtRsWOlVu9 - as you can see, it's a fresh project, 95kb large):

1. Launch Adobe XD

2. Open up my project file

3. Select "path 3" within the "descriere" component (double-clicking the component)

4. Go to assets (where my color swatch is saved)
4. Select de color picker tool for the "path 3" layer's border
5. Pick a color

6. App freezes

 

I've tried the following:

1. Updating Adobe XD (didn't have the latests at the time) - problem persists

2. Reinstalling Adobe XD - problem persists

3. Reinstalling Creative Cloud - problem persists

4. Use Adobe Limited Access Repair Tool - problem persists

5. Reinstalling CCLibrary - problem persists

 

This is happening on:

Adobe XD: 29.1.32 (latest, updated on 27.05.2020)

Creative Cloud: 5.1.0.407
Apps: 5.1.0.407
CoreSync: 4.3.44.30
CCX Process: 3.6.2.5
CC Library: 3.8.26.14

+

Full system specs attached below (dxdiag.txt)

 

Anything I can do to fix this up? Besides avoiding those steps.

 

Thanks.

 

Later edit: It seems, out of those components, the freeze happens only for the one named above and even if I don't use the color picker tool, just click the color box, paste in the hex code and hit return, the said issue occurs.

 

{Renamed By MOD}

TOPICS
Crash on windows, Product performance

Views

260

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 27, 2020 0
Adobe Employee ,
May 27, 2020

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Hi George,

 

Sorry to hear about the trouble. Thanks for sharing the detailed information, it's really helpful. Please allow me some time, I will test this on my end and will update you shortly.

 

Regards

Rishabh

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