Adobe XD Freezes and not running.

[ahmedc54041128]

Source

Adobe XD

Summary

Stopped working

Date

‎18-‎Jul-‎19 11:18 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte

Application Name: praid:App

Application Version: 21.0.12.11

Application Timestamp: 5d261707

Fault Module Name: combase.dll

Fault Module Version: 10.0.18362.239

Fault Module Timestamp: b5f9adbd

Exception Code: e101000e

Exception Offset: 000000000003640a

OS Version: 10.0.18362.2.0.0.256.48

Locale ID: 1033

Additional Information 1: cdcb

Additional Information 2: cdcb1040b054ee92e628107625f319c5

Additional Information 3: 8350

Additional Information 4: 8350e492caa56a73af5f619767e31396

Extra information about the problem

Bucket ID: 44d994cddac1335df5445915714bb3a1 (1532447721842783137)

The Tittle was edited by Moderator.

[HARSHIKA_VERMA]

Hi Ahmed,

Sorry to hear that you're having trouble launching Adobe XD and thank you for sharing the details. I will try my best to help you with this. I'd like to confirm if you've tried the steps mentioned in this article:Adobe XD launches into a white screen on Windows . If that doesn't work, could you please share the OS and XD version of your machine?

Thanks,

Harshika

[HARSHIKA_VERMA]

Hi Ahmed,

Thank you for sharing the details here. To proceed further, we will need to investigate the log files on your computer. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool  > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message along with your Adobe ID, location, and phone number. Also, send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

[ahmedc54041128]

Yes. I tried all those things that you have given. But still, it is not opening. When I click XD it only creates a white box for opening and then closes the application. I am using Windows 10 Pro Version 10.0.18362 Build 18362 and xd version is Adobe XD 21.0.12.11. I got two report in my event viewer.

1)

Source

Adobe XD

Summary

Stopped working

Date

‎7/‎19/‎2019 8:03 PM

Status

Report sent

Description

Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe

Problem signature

Problem Event Name: MoAppCrash

Package Full Name: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte

Application Name: praid:App

Application Version: 21.0.12.11

Application Timestamp: 5d261707

Fault Module Name: combase.dll

Fault Module Version: 10.0.18362.239

Fault Module Timestamp: b5f9adbd

Exception Code: e101000e

Exception Offset: 000000000003640a

OS Version: 10.0.18362.2.0.0.256.48

Locale ID: 1033

Additional Information 1: cdcb

Additional Information 2: cdcb1040b054ee92e628107625f319c5

Additional Information 3: b0d2

Additional Information 4: b0d2a2bdb8555b74890f7259b19a6140

Extra information about the problem

Bucket ID: 44d994cddac1335df5445915714bb3a1 (1532447721842783137)

2)

Source

Adobe XD

Summary

POFContextAppCrash

Date

‎7/‎19/‎2019 8:05 PM

Status

Report sent

Description

Adobe.CC.XD_adky2gkssdxte!App

Faulting Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte\XD.exe

Problem signature

Problem Event Name: POFContextAppCrash

Package Full name: Adobe.CC.XD_21.0.12.11_x64__adky2gkssdxte

Application name: praid:App

Application Version: 21.0.12.11

Error Code: 0xe101000e

Signature: e7eb4062f4ab5a9279691d7f2a1e9579

OS Version: 10.0.18362.2.0.0.256.48

Locale ID: 1033

Extra information about the problem

Bucket ID: 7361e16db84a8e8fcf921291854acd5c (2274901177991351644)