I am working in collaboration with another designer in the company, and as she prepares and updates a part of the design for which she has invited me to edit, I open her document on the cloud but right before it finishes loading on my device, Adobe freezes.
Is there a way for me to diagnose what problems could be arising? Or, what are the most common issues that could be causing this? Thank you.
Sorry to hear about the trouble, we'll try our best to help you with it. Please try the steps shared below:
If this doesn't help, please share a few more details like:
So that didn't work.
1. Please see the screenshot below. I have a Windows 10 64-bit operating system, x64-based processor.
2. I get no option to submit a crash report because the program simply freezes. I try clicking the X at the top right but it won't close. If I have any other cloud documents or local documents, I can still use those.
3. So far it's only happened on that shared file
Thanks for sharing the information and trying the steps suggested. If it's happening with a specific shared file. Is the owner of the file able to open it fine? Are you both running the same OS and XD versions? What is the size of the file?
We will try our best to help.
None of this should matter. Usr should not have to guess and repair apps to ge them to save without locking the program. Stop jumping through hoops for Adobe. Thbey need to fix their cloud connection.
CoreSync what? Yoju mean you have a bad CoreSync?