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adobe xd freezes while starting on MacOS Catalina

Community Beginner ,
Oct 20, 2019

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I try to start Adobe XD but it freezes while starting. 

I use MacOS catalina 10.15.

The other Adobe products works well (like Photoshop, Illustrator or Bridge)

I try to reinstall XD but it still dosen't works. So i try to remove all preferences-files on systemfolder "library/preferences" than i uninstall xd (completly) and i install it again. But it doesen't work anyway.

 

Someone knows a solution for this problem?

I see only the macOS-busy-Icon...

 

 

Community Beginner
Correct answer by wosaCH | Community Beginner

I've solved the problem! The only solution is to delete all files that contains something with "adobe" oder "creative cloud".. in all folders... also in the Library/Folder. After that you can reinstall the Adobe-Porducts... 

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Crash or freeze, Desktop

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adobe xd freezes while starting on MacOS Catalina

Community Beginner ,
Oct 20, 2019

Copy link to clipboard

Copied

I try to start Adobe XD but it freezes while starting. 

I use MacOS catalina 10.15.

The other Adobe products works well (like Photoshop, Illustrator or Bridge)

I try to reinstall XD but it still dosen't works. So i try to remove all preferences-files on systemfolder "library/preferences" than i uninstall xd (completly) and i install it again. But it doesen't work anyway.

 

Someone knows a solution for this problem?

I see only the macOS-busy-Icon...

 

 

Community Beginner
Correct answer by wosaCH | Community Beginner

I've solved the problem! The only solution is to delete all files that contains something with "adobe" oder "creative cloud".. in all folders... also in the Library/Folder. After that you can reinstall the Adobe-Porducts... 

TOPICS
Crash or freeze, Desktop

Views

484

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 20, 2019 0
Community Beginner ,
Oct 20, 2019

Copy link to clipboard

Copied

I've solved the problem! The only solution is to delete all files that contains something with "adobe" oder "creative cloud".. in all folders... also in the Library/Folder. After that you can reinstall the Adobe-Porducts... 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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