Adobe XD freezes while zooming using ctrl+space or ctrl+alt+space.

Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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Adobe XD freezes on windows while zooming using ctrl+space or ctrl+alt+space. I use a Wacom tablet. Same happens when using Z or Z+alt.

 

Freezing happens randomly after minutes or hour use.

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Community Beginner ,
Jan 13, 2021 Jan 13, 2021

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👉 It´s also strange that Wacom tablet Zoom setting works fine. And it is better than XD own Zoom.  It works like photoshop and Illustrator "Animated Zoom".

 

This Wacom way is have to give up one of the Pens buttons for Zoom. 😪

 

Make XD zoom to Work like Illustrator and Photoshop.🤩

 

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Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

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Hi, does this problem only occur when the Wacom is connected?

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Community Beginner ,
Jan 15, 2021 Jan 15, 2021

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No, it happens also without Wacom. Seems like XD cannot handle clicks amount.

 

Computer Specs:

Win10, AMD Ryzen 9 4900HS With Radeon, RTX2060 Max Q (Latest studio drivers)

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Adobe Employee ,
Jan 15, 2021 Jan 15, 2021

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Hi Sid,

 

This is definitely not expected behavior. I understand how annoying it could be. Could you please share the XD version of your machine? Does that happen with every file or with a specific file? I would suggest switching focus for a while from XD app whenever it happens next and then come back to XD and see if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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