I have a very persistent proble with Adobe XD. It freezes maybe 10 seconds to 1 minute into operation. If I try to put in a text box - it freezes. If I open a project - it freezes instantly. I am not able to work fo a minute, because it just freezes and it isn't possible to do anything.
I uninstalled it twice, together with the whole Creative Cloud, and after reinstallation, the freeze continues.
I need help to solve the problem, because the only other solution I can think of is to start using Figma instead, and I'd like to avoid it.
I'm getting desperate here, please help!
Thanks and regards,
Sorry to hear about the trouble. Could you please share a few more details like:
Adobe XD version 22.214.171.124 (Starter), Creative Cloud Sync 126.96.36.199
Windows 10 Home v 1909, OS build 18363.1082
It doesn't matter if I'm working on a cloud document, or a local file. I can create some rectangles or circles, but as soon as I try to put in a text box anywhere on the canvas, the app freezes completely and the only thing that works is alt+ctrl+delete.
I am attaching a link to the log file below.
Sorry for the delay in response. Would you mind sharing the logs again as we are unable to download the file at our end? We would also request you to please capture a video of the issue as well and upload it to a shared location like Dropbox and then share the url with us over a private message.
We will try our best to help.
Note: Please add the url of the post over a PM for reference.