ADOBE XD FREEZES

New Here ,
Oct 28, 2020

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MY ADOBE XD MAKES MY LAPTOP FREEZES ESPECIALLY WHEN I AM OPENING DOWNLOADED UI KITS. I HAVE CORE I5 SECOND GEN WITH 4GB RAM WINDOWS 10.

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Adobe Employee ,
Oct 28, 2020

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Hi Eric,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD.
  2. Is this happening while downloading specific UI kits or from a specific website or its happening with multiple UI kits?
  3. Does this happen while opening any other files?
  4. Please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Adobe Employee ,
Nov 05, 2020

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Hi Eric,

 

It's been a while we haven't heard back from you. Are you still experiencing the issue? Please feel free to update the discussion if you need further assistance from us. 

 

We would be happy to help.

 

Thanks,

Harshika

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