Adobe XD frequent crashed on reopening after laptop sleep

New Here ,
Aug 19, 2020 Aug 19, 2020

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Why XD keep showing me this error every time I reopen it after sleep my laptop ??

I can't continue my work from there and havto restart Xd all over again

 

 

SS Adobe XD Crashes.png

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Crash on windows, Data loss, Product performance

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Adobe Employee , Aug 19, 2020 Aug 19, 2020
Hi Usman,   Sorry to hear you are facing crash issues with XD. I saw you posted on twitter as well: https://twitter.com/AdobeCare/status/1296124492184510464. Could you please share the information asked on twitter? I would also request you to please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095 and let us know if that helps.   We will try our best to help.   Thanks, Harshika

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Adobe Employee ,
Aug 19, 2020 Aug 19, 2020

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Hi Usman,

 

Sorry to hear you are facing crash issues with XD. I saw you posted on twitter as well: https://twitter.com/AdobeCare/status/1296124492184510464. Could you please share the information asked on twitter? I would also request you to please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w... and let us know if that helps.

 

We will try our best to help.

 

Thanks,

Harshika

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