New Here
,
Why XD keep showing me this error every time I reopen it after sleep my laptop ??
I can't continue my work from there and havto restart Xd all over again
TOPICS
Crash on windows,
Data loss,
Product performance
1 Correct Answer
Adobe Employee
,
Aug 19, 2020
Hi Usman,
Sorry to hear you are facing crash issues with XD. I saw you posted on twitter as well: https://twitter.com/AdobeCare/status/1296124492184510464. Could you please share the information asked on twitter? I would also request you to please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095 and let us know if that helps.
We will try our best to help.
Thanks,
Harshika
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Reply
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Adobe Employee
,
Hi Usman, sorry to hear that. Would you mind telling us the OS and XD version of your machine? Could you please check if you're also getting this screen after closing and reopening XD? Please check if any antivirus is causing the problem. We'll try our best to help. Thanks! ^HV
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