Adobe XD installed plugins error - Plugin is not compatible with this version of XD

[Ashay]

Hello,

Recently updated my adobe XD. After the update, I cannot update the plugins in XD. Anyone else facing this issue please let me know. 

Thank you!

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please confirm the version of XD? I tested this on the latest version of XD that is 36.1 and was able to install the plugins.

Regards

Rishabh

[Burcu5FBE]

Hi,

I am facing exactly the same issue. Most of the plugins got desactivated since I upgraded to the latest version.( 36.1.32.5)

Thanks for your support,

Regards,

Burcu 

[Ashay]

Hello,

Thanks for the quick response. The latest version installed on my system is ( 36.1.32 ). 

Thank You!

Regards, 

Ashay

[HARSHIKA_VERMA · Accepted solution]

Hi Ashay,

Thanks for sharing the information. Are you still experiencing the issue in XD 36.2 version? Does that happen with a specific plugin or all the plugins? Please try signing out of XD, Creative Cloud, restart the machine, and then sign back in. Let us know if that works.

We will try our best to help.

Thanks,

Harshika

[cpflex]

Hello,

I am having this same issue. I opened XD yesterday, not sure if it updated recently, but all my xd plugins are not compatible. Any new plugins I add become not compatible. When I try to uninstall them i get an Error code - 6. I tried the signout, shutdown, restart, and sign back in route but that didn't work either.

Version: 43.0.12.14

Thanks for your help!

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/issues-installing-xd-plugins.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[cpflex]

Hi Rishabh, 

I need further assistance. I tried the suggestions on that page but none helped.

Thanks!

[cpflex]

Hi Rishabh, 

I have collected the adobe log files and have a shareable link for them. Should I post that link here?

Thanks, 

Colin

[n.h.m.p69592966]

Is this thread ever answered? I have the same problem right now and the suggestions didn't help.

[n.h.m.p69592966]

So I just got support by chat. This did the trick:

I see so you are unable to install new plugins, Please follow these steps once- Sign out of Adobe CC Desktop app.
Close Creative Cloud and all Adobe-related processes from Activity Monitor.
Sign back in on Adobe CC Desktop app, Launch XD from CC and check again if it works or not.