Adobe XD is crashing while editing text.

Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

 

 

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Crash on windows, Product performance

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correct answers 2 Correct Answers

Adobe Employee , May 12, 2021 May 12, 2021
Hi there, We are sorry for the trouble. In addition to what our experts have asked and suggested, I would suggest changing focus like minimizing and maximizing the XD window that helped various customers in past. I am also checking with the team if there is a bug logged for this issue. I will update here as soon as I hear back from the team. Thanks, Harshika

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Adobe Employee , May 13, 2021 May 13, 2021
Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it.  We will update you as soon as the issue is fixed.  Thanks, Harshika

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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Hi Codersuraz,

 

We are sorry to hear you are facing trouble using Adobe XD. We would like to know a few more details  like-

 

  • What is the OS & XD version of your machine?
  • Is it happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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Community Beginner ,
Nov 26, 2019 Nov 26, 2019

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I'm going through exactly the same problem (both for new files, as files already saved on the computer or in the cloud)...

I even restored windows (completely deleting the system and reinstalling), but still yes, when returning and installing version 24.3.22 of xd the problem persists. One of the steps to try to solve was to go back to version 24.0.22 and thus go testing until you reach the latest version (updated today 24.4.22) that is still presenting the problem.

I have a staggered case open and I'm still waiting for an Adobe placement.

I use Windows 10 Pro (x64) with the 19030.1 build on a Core i5 9400F with 16Gb of ram and a 4Gb GTX 1050TI.

 

The last event log generated is here:

Name of failed application: XD.exe, versão: 24.4.22.1, carimbo de data/hora: 0x5dd39dd8
Faulty module name: msftedit.dll, versão: 10.0.19030.1, carimbo de data/hora: 0xc53a46bb
Exception code: 0xc0000005
Failure offset: 0x0000000000086ae2
Failed process ID: 0x1e2c
Failed application start time: 0x01d5a4588202b40f
Failed application path: C:\Program Files\WindowsApps\Adobe.CC.XD_24.4.22.1_x64__adky2gkssdxte\XD.exe
Failed module path: C:\WINDOWS\SYSTEM32\msftedit.dll
Report ID: 41bc0273-3908-4a5b-9a7e-bae9680a5602
Full name of failed package: Adobe.CC.XD_24.4.22.1_x64__adky2gkssdxte
Application ID for failed package: App

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Community Beginner ,
Nov 26, 2019 Nov 26, 2019

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Hello Harshika,

I am using windows 10 and xd version 24.4.22

It is happening with all the files.

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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Thank you for sharing the details, Codersuraz. Would you mind sharing the OS build version and generate the log files using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload the file to a shared location such as Creative Cloud and share the url with me over a private message along with the Adobe ID, phone number and location?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 25, 2019 Nov 25, 2019

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Hi all. 

After the latest update, every time I try to edit or create a textbox the app freezes then crashes systematically with no error message. I disabled fontkit, uninstalled the app and reinstalled it, with no success. 

 

I also rolled back to a previous version with the bug still persisting. 

 

This is very annoying since I cannot use the app anymore. And my clients are expecting deliverables this week. 

 

Thanks for your help. 

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Adobe Employee ,
Nov 25, 2019 Nov 25, 2019

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Apologize for your experience. For quick assistance, I suggest getting in touch with the team using this link https://adobe.ly/2WYE62m

 

If you would like me to raise a support case for you for investigation, send your Adobe ID, location, and phone number over a private message. I will do my best to help.

 

Thanks,

Preran

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New Here ,
Nov 26, 2019 Nov 26, 2019

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I am having the same issue with version 24.4.22.1 on Windows 10 1903 Build 19030.1

 

Has any one solved this issue or will Adobe fix this issue

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Adobe Employee ,
Nov 26, 2019 Nov 26, 2019

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Can you run the log collector tool on your computer https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , upload the log files to a shared location, and share the URL here with me? Also look at my post above for other support options.

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Adobe Employee ,
Nov 28, 2019 Nov 28, 2019

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Hi All,

 

The Team is aware of the issue and is working on it to fix the issue as soon as possible. We will let you know as soon as we hear any update on the same. You may try rolling back to the previous version where the text tool worked fine for you using this post: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...

 

We apologies for the inconvenience.

 

Thanks,

Harshika

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Community Beginner ,
Dec 04, 2019 Dec 04, 2019

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Hello there, 

I have collected the log and uploaded it named as AdobeLogs_20191204_124026_179-win.zxp .

Adobe XD Version 24.4.22

Here are the system Preferences: 

Windows 10 Pro

Version: 1903

OS.build: 19028.1

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Adobe Employee ,
Dec 04, 2019 Dec 04, 2019

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Thanks for sharing the name of the log files. However, the issue is still under investigation. We will let you know as soon as we have any updates on the same.

 

Thanks,

Harshika

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New Here ,
Nov 13, 2019 Nov 13, 2019

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The XD Crashes when i try to edit text

 

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi Karim,

 

We are sorry to hear you're facing trouble. We would like to know a few more details like-

 

  • What is the OS & XD version of your machine?
  • Is it happening with all the files or with a specific file?
  • Could you please share a short video of the issue? So that we can understand better.

 

We would also request you to please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.


Please send the URL of this forum post for reference.

 

Let us know if you face any trouble with this.

 

Thanks,

Harshika

 

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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Hi Karin,

 

Could you please confirm if you are still experiencing issue while editing text or the issue has been resolved? We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 27, 2019 Nov 27, 2019

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It's still happening to me every time i try to edit an English text and
write in Arabic instead it crashes

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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Can you provide us with the name of the Arabic font that you are using, and how we can download it to see if we can reproduce the issue at our end?

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New Here ,
Dec 04, 2019 Dec 04, 2019

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Upon trying to create a text box, or opening up an old document and editing an already created text box the program almost instantly crashes after around 5 seconds of being frozen after letting go of hte click button after a drag of the text tool.

flgxjM0oUh.gif

Can someone suggest a fix for this? I need to get a project done urgently but cant due to this crash. Thanks!

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Adobe Community Professional ,
Dec 04, 2019 Dec 04, 2019

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New Here ,
Dec 10, 2019 Dec 10, 2019

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I am having major issues editing text in Adobe XD. Sometimes I can select with the arrow tool and edit, sometimes with the text tool, but more often than not, I have to shut down and reopen the program a few times to get it working again. This happens about 6-8 times an hour. It's really slowing down my project, So much I feel like it would be faster to learn another tool. Also when the I have used the type tool, I cannot zoom out and must select another tool to do so. This never used to happen before. I've uninstalled and reinstalled a prev version but having the same issue. Please help!!

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Adobe Employee ,
Dec 10, 2019 Dec 10, 2019

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Hi Gailmackenzie,

 

We apologies for the frustration while editing text in Adobe XD. We will try our best to help you out with the issue. We would need few more details to investigate the issue.

 

  • Would you mind sharing the OS & XD version of your machine?
  • Is it happening with all the files or with a specific file?

 

One of the user reported the similar issue, but after updating the Operating system the issue seems to be fixed for him. Could you please check if your systems need an update? 

 

Awaiting your response.

 

Thanks,

Harshika

 

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New Here ,
Dec 11, 2019 Dec 11, 2019

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I am no longer able to add text or change text in my XD file. When it first occurred, I quit and it worked. Now I am trying to quit and restart and am still unable to change text in XD. My program is up-to-date. Please help!

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Adobe Employee ,
Dec 11, 2019 Dec 11, 2019

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That doesn't sound good. Can you provide me with more info on how to reproduce your issue? What's the font and font size you are using? Any info that can help me recreate your issue would be useful. If you are in a rush, I suggest getting in touch with our tech support team directly using this link https://adobe.ly/2WYE62m

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Adobe Employee ,
Dec 12, 2019 Dec 12, 2019

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Hi Isak, 

 

Sorry for the trouble. We have seen a similar query has been raised here:https://community.adobe.com/t5/adobe-xd/adobe-xd-is-crashing-while-editing-text/m-p/10736764. Could you please share the information asked and try the solution? 

 

I am also merging your post with the same post link shared. We will follow up with you there. 

 

Thanks,

Harshika

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New Here ,
Jan 26, 2020 Jan 26, 2020

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Hello, I am using Adobe XD.
The program quits unexpectedly when editing text.
The update was recently completed, but the error continues.
Does anyone know how to fix it?

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