Adobe XD is crashing while editing text.

Community Beginner ,
Nov 25, 2019 Nov 25, 2019

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Hello, I am in trouble with the latest version of xd. When I start typing with the text tool, it just crashes the app.

 

 

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Crash on windows, Product performance

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correct answers 2 Correct Answers

Adobe Employee , May 12, 2021 May 12, 2021
Hi there, We are sorry for the trouble. In addition to what our experts have asked and suggested, I would suggest changing focus like minimizing and maximizing the XD window that helped various customers in past. I am also checking with the team if there is a bug logged for this issue. I will update here as soon as I hear back from the team. Thanks, Harshika

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Adobe Employee , May 13, 2021 May 13, 2021
Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it.  We will update you as soon as the issue is fixed.  Thanks, Harshika

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Community Beginner ,
May 12, 2021 May 12, 2021

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Recently, when trying to edit text fields, XD hangs and I can no longer do anything. This means having to repeatedly save and then restart the application.

 

This happens after a handfull of successful text edits.

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Have you tried reproducing this with a new XD file? Also I am wondering if it is a particular font that might be triggering this. I would start with trying with a 'system' font - Arial, Times, etc. If it does not trigger the hang, then try using the font you have been using.

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Adobe Employee ,
May 12, 2021 May 12, 2021

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Hi there,

 

We are sorry for the trouble. In addition to what our experts have asked and suggested, I would suggest changing focus like minimizing and maximizing the XD window that helped various customers in past.

 

I am also checking with the team if there is a bug logged for this issue.

 

I will update here as soon as I hear back from the team.

 

Thanks,

Harshika

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Update: I checked with the team, there is already a bug logged for the issue and they identified that it's a Microsoft issue and they are working with the team to identify the root cause of it. 

 

We will update you as soon as the issue is fixed. 

 

Thanks,

Harshika

 

 

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New Here ,
Jun 22, 2021 Jun 22, 2021

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Same replies since 2019. That bug makes Adobe XD unusable. So sad, but i need to make edit in otheres projects, but it seems to be easier and quicker to remake whole project in another UX platform. And never to use that XD crap again.

 

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