• Global community
    • Language:
      • Deutsch
      • English
      • EspaƱol
      • FranƧais
      • PortuguĆŖs
  • ę—„ęœ¬čŖžć‚³ćƒŸćƒ„ćƒ‹ćƒ†ć‚£
    Dedicated community for Japanese speakers
  • ķ•œźµ­ ģ»¤ė®¤ė‹ˆķ‹°
    Dedicated community for Korean speakers
Exit
0

adobe XD is crashing

New Here ,
Jun 09, 2020 Jun 09, 2020

Copy link to clipboard

Copied

My adobe XD is crashing when I open my projects or when I try create a new project after a I update the XD for  latest version

Views

417

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jun 09, 2020 Jun 09, 2020

Hi there,

 

Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me
...

Votes

Translate

Translate
Community Expert ,
Jun 09, 2020 Jun 09, 2020

Copy link to clipboard

Copied

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 09, 2020 Jun 09, 2020

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about the trouble. Please try the cleaner tool as suggested by Ares and in case if XD is still crashing, please share a few more details like:

 

  1. A screenshot of the About XD info page.
  2. The version of the Operating System.
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share it with us by adding it to shared storage and sharing the link either here or you can send a private message to me by clicking on my name. 

 

Note: Please add this discussion link in the subject while sending a private message.

 

Regards

Rishabh

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines